eldtech
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Android - Exchange Activesync configuration not "pushing" email
I just switched from BB to a new AT&T Android phone (HTC Inspire) and configured an Exchange Activesync account. Manual sync works ok but it will not "push" email even though the update schedule for "peak" and "off-peak" times is set to push. I removed the account and created again and hard reset the phone a few times but the behavior does not change. Also tried on wifi. Exchange is 2007 on a 2008 Small Business Server. Can't figure out if the probem is with the server, the phone, or the service? Everything else seems ok like browsing and all mail, contact, and calendar features, just don't get email unless I open the mail client, click menu, then refresh. Thanks for help troubleshooting.
ASKER
Yes, there's an Iphone that doesn't seem to have a problem. testexchangeconnectivity.c om returns successful on all tests.
Ah - then that's the curse of the Droids!
If the iPhone is working - then either the Droid isn't configured correctly - or my article might help you out!
https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html
If the iPhone is working - then either the Droid isn't configured correctly - or my article might help you out!
https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html
It could be a setting on the Droid that isn't set to Push mail - only Pull mail when you ask it.
I don't have a Droid (and have no plans to ever get one) so can't guide you through what to press. I'll see if I can dig up something that might guide you.
I don't have a Droid (and have no plans to ever get one) so can't guide you through what to press. I'll see if I can dig up something that might guide you.
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ASKER
Talk about missing the obvious. Thanks so much.
Settings > Accounts & sync -> Background data was checked but Auto-sync was not.
It was as simple as checking Auto-sync and everything is fine. Thanks for the help..
Settings > Accounts & sync -> Background data was checked but Auto-sync was not.
It was as simple as checking Auto-sync and everything is fine. Thanks for the help..
You are welcome - presumably it should be set to Auto-Sync by default - but perhaps not.
Glad I could help and thanks for the points.
Alan
Glad I could help and thanks for the points.
Alan
If not - please visit https://testexchangeconnectivity.com - run the Exchange Activesync test (not Exchange Activesync Autodiscover test), specify manual server settings and then post the results if the test fails. Please expand the results fully and obscure your domain name / IP Address to protect your identity.