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Downgrade Avaya One-X software

Posted on 2011-03-03
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Last Modified: 2012-08-13
We purchased some used 4610sw ip phones and they have the one-x software which is not compatible with our version of communication manager. How do I downgrade these to ver 2.6?
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Question by:colorspot
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Expert Comment

by:Involver
ID: 35242623
All new One-X software should be downwards compatible with earlier CM versions. What version One-X do you have on the phones (you should see the boot and application files during startup of the phone) and what CM version are you using? Also, I assume you mean the h.323 variant of the phone (since you mention it should work on CM and not SES or Session Manager)?
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Author Comment

by:colorspot
ID: 35243678
CM3. The phones are one-x version 3. It is not compatible with our system. I have upgraded one of the phone to the latest one-x and still does not work. We need h323 on it.

I have the Avaya repurposing tool and license generator. Keeps telling me conversion not allowed. Web search on it says mac address was inputted wrong in the license generator. I have tried it like 00-01-02 and 00:01:02 and still does not work. We ordered a ptsn gateway hoping that was holding up the conversion. That will arrive here sometime this week.
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Expert Comment

by:Involver
ID: 35243833
So you're using the 030909 firmware (which is the 2.9 SP1 release) for the 46xx phones? If your stuck on SIP firmware, simply download the h.323 firmware and install that on your MVIPtel server. If you replace the upgrade.scr file with the h.323 version it will overwrite the phones with h.323 firmware and reboot into h.323 mode. I'm not sure what you plan to do with the PSTN gateway in this scenario, nor does it make any sense to change the license. And remember, the phones are allways downwards compatible with the CM.
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Expert Comment

by:Involver
ID: 35243838
.. just for reference, here is the link to the Avaya support site:

http://support.avaya.com/css/appmanager/public/support/Downloads/P0102/C201022112754378092
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Author Comment

by:colorspot
ID: 35244055
I have the proper release of the h323 firmware. When I try and force the one-x phones to upgrade and use the h323 firmware it will not upgrade. I'm not sure what the MVIPtel server is. I am using tftp server to try and upgrade the phones. The server works to upgrade existing h323 phones but won't do the one-x.
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Expert Comment

by:Involver
ID: 35258321
MVIPtel is the 'new' all-in-one server for firmware distribution and is recomended as best practice as this server supports HTTP instead of TFTP. How do the phones get the server IP adres? DHCP or static? If DHCP, what is the SSO string you send to the phones?
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Accepted Solution

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colorspot earned 0 total points
ID: 35396042
that does not work. looks like it was timing out before dhcp address was assigned. fix is to power cycle phone and when loading screen comes up button mash options button until phone says rebooting. it will come up in recovery mode and select upgrade and point it to tftp server.
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Author Closing Comment

by:colorspot
ID: 35422438
figured it out myself
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