Outlook 2007 emails leaking outside the pst (no Exchange Server)

Hi,


A client of mine has Outlook installed on his desktop PC and it's configured to retrieve emails from two providers.  The messages get stored in separate folders.  One of the email accounts is also configured inside a Gmail account so he can view his emails online, but Gmail is set to leave a copy of messages on the server.

What I noticed today was that several months worth of emails were missing from his Outlook.  But doing a search in the Windows Vista explorer produced the missing emails (pressing F3 I think brought up the window).  I tried searching for these in Outlook but none of his PST files contained them.  

When I copied them from the Explorer windows to a new folder in Outlook, it said something like it was copying from a system folder.

Any ideas?
LVL 11
epichero22Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David LeeCommented:
Hi, epichero22.

The only ways that messages could be saved to a system folder are

1.  The user saved them there.
2.  A macro or add-in saved them there.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
epichero22Author Commented:
Where is the system folder located?  Is there a way to move all the emails back to my Outlook folders?
0
David LeeCommented:
"Where is the system folder located?"

"System folder" in this context does not mean a specific folder.  It means any folder in the filing system.  I can't tell you where the items are at.  I can only say that Outlook did not put them there by itself.

-----

"Is there a way to move all the emails back to my Outlook folders?"

Yes, you can drag and drop them back to folders in Outlook.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.