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Outlook 2007 emails leaking outside the pst (no Exchange Server)

Posted on 2011-03-03
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Hi,


A client of mine has Outlook installed on his desktop PC and it's configured to retrieve emails from two providers.  The messages get stored in separate folders.  One of the email accounts is also configured inside a Gmail account so he can view his emails online, but Gmail is set to leave a copy of messages on the server.

What I noticed today was that several months worth of emails were missing from his Outlook.  But doing a search in the Windows Vista explorer produced the missing emails (pressing F3 I think brought up the window).  I tried searching for these in Outlook but none of his PST files contained them.  

When I copied them from the Explorer windows to a new folder in Outlook, it said something like it was copying from a system folder.

Any ideas?
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Question by:epichero22
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David Lee earned 2000 total points
ID: 35049998
Hi, epichero22.

The only ways that messages could be saved to a system folder are

1.  The user saved them there.
2.  A macro or add-in saved them there.
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by:epichero22
ID: 35053335
Where is the system folder located?  Is there a way to move all the emails back to my Outlook folders?
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by:David Lee
David Lee earned 2000 total points
ID: 35055008
"Where is the system folder located?"

"System folder" in this context does not mean a specific folder.  It means any folder in the filing system.  I can't tell you where the items are at.  I can only say that Outlook did not put them there by itself.

-----

"Is there a way to move all the emails back to my Outlook folders?"

Yes, you can drag and drop them back to folders in Outlook.
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