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outlook 2007 - Blank email; message size still 2MB

Posted on 2011-03-03
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Last Modified: 2012-05-11
Experts hi,

I have a user with an odd problem in outlook 2007, when she composes an email, the message size is 2mb and shows as an attachment despite there not being one, why is that?

Many thanks
Craig
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Question by:craigleenz
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Expert Comment

by:ITnavigators
ID: 35033481
Are they running Exchange? If so which version?
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Author Comment

by:craigleenz
ID: 35033494
thanks for your reply, yes exchange 2010, does appear to be a company wide issue,
suspect a setting on her local outlook client?
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Expert Comment

by:ITnavigators
ID: 35033557
What are you using for your email filtering/AntiSpam?
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Author Comment

by:craigleenz
ID: 35033560
mail marshal ver.6.4
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Author Comment

by:craigleenz
ID: 35033566
PS# My previous comment, was meant to read - IT DOES  NOT APPEAR TO BE A COMPANY WIDE ISSUE
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Expert Comment

by:ITnavigators
ID: 35033577
Are they receiving blank emails too? When they send an email to someone is the email blank when the receiver opens it?
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Author Comment

by:craigleenz
ID: 35033599
nope, recieving email is fine. Just 1-2 random people opening a new/blank email message; message size = 2mb by default, and when checking the sent items, the sent message  size = 2mb?
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Expert Comment

by:Aaron Tomosky
ID: 35033714
Check signature, and if there is a stationary or theme.  
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Author Comment

by:craigleenz
ID: 35033731
checked the signature, even tried sending without the signature results the same, no custom stationary forms being used for outgoing messages.
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Accepted Solution

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craigleenz earned 0 total points
ID: 35178291
could this question please be closed off, I've not had any suitable responses,
I've managed to resolve (at least, partially resolve) the issue by recreating the email, it appears a staff member was copying and pasting text into the body of an email from a web page/alternative source, and it must have been copying some embedded code along with it when pasting into the body of the email....

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Author Closing Comment

by:craigleenz
ID: 35213384
as per my comment
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