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Exchange 2003 - Moving Mailboxes & Blackberry Server

Posted on 2011-03-04
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Last Modified: 2012-05-11
Hi there,

I am in the process of move our current exchange server 2003 to new hardware. This will also include a change of server names and IP address. All it going well on that front.

I am at the last stage where I am actually starting to move mailboxes from old server to new server. As a test I have moved 2 mailboxes. The transfer went fine and outlook picked up the change is working fine.

Now for the problem: Their blackberry handheld have stopped sending and recieving emails. I am not sure what is wrong. All other users are not effected.

I assume there is something I need to do on the BES server to get them working, but I do not know what.

I am running BES 5.0xx

Thanks in advance.
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Question by:fasuln
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LVL 25

Expert Comment

by:RobMobility
ID: 35034935
Hi,

Have you assigned permissions for the BlackBerry service account on the new Exchange Server?

Is the new Exchange Server in the same domain as the old one?

Are there any routing issues between the BES and the new Exchange Server?

Regards,


RobMobility.
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Author Comment

by:fasuln
ID: 35034985
Hi there,

1. I have made no change to permissions on the new server.
2. The new server is on the same domain and also the same phyical network.
3. There are no routing issues beween the new server and BES server

I have made no additional on the new server for blackberry service account, what do I need to do here? The new server is a clean install of Windows 2003 and Exchange 2003.

The mailbox are on a new information store on the new server incase that make any difference.

Thanks,
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LVL 25

Expert Comment

by:RobMobility
ID: 35035034
Hi,

You need to assign the BES Admin account permissions on the new Exchange server/information store:

Please see the following KB article from RIM and refer to the Exchange 2003 section:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02276 

Regards,


RobMobility.
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Author Comment

by:fasuln
ID: 35035203
Hi there,

I have followed the steps in the article. Do I need to restart the BES server now? or should it start working straight away?

Thanks,
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LVL 25

Accepted Solution

by:
RobMobility earned 125 total points
ID: 35035266
You may want to restart the services in the following order:

Blackberry Router
Blackberry Controller
Blackberry Dispatcher
Start all of the remaining services that begin with Blackberry

Regards,


RobMobility.
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Author Comment

by:fasuln
ID: 35037036
Hi RobMobility,

You suggestions were perfect and all worked out.

Thanks again for you help.
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Author Closing Comment

by:fasuln
ID: 35037042
Hi RobMobility,

You suggestions were perfect and all worked out.

Thanks again for you help.
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