troubleshooting Question

exmerge on exchange 2003 failing

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alexanderfotiFlag for United Kingdom of Great Britain and Northern Ireland asked on
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hi,
i have a few mailboxes i need to make into pst for archiving.  i have tried to open them in outlook and the export as a pst but 'an unknown error occurred'

next, i am trying to use exmerge.  it fails instantly and the log file says:

[10:06:37] Using attribute 'PR_MESSAGE_DELIVERY_TIME' for date operations.
[10:06:37] Merging data into target store. The program will copy only those messages that do not exist in the target store.
[10:06:37] Associated folder data will NOT be copied to the target store.
[10:06:37] Using 'English (Britain)' (0x809) as the default locale (Code page 1252)
[10:06:37] All mailboxes will be processed, regardless of locale
[10:06:37] Using default locale for all mailboxes
[10:06:37] Initializing worker thread (Thread0)
[10:06:37] Copying data from mailbox 'James ***' ('JAMES') on Server '***' to file 'E:\JAMES.PST'.
[10:06:37] Error configuring message service (MSPST MS) (MAPI_E_EXTENDED_ERROR)  (CMapiSession::CreateEMSPSTProfile)
[10:06:37] Errors encountered. Copy process aborted for mailbox 'James ***' ('JAMES').
[10:06:37] Number of items copied from the source store for all mailboxes processed: 0
[10:06:37] Total number of folders processed in the source store: 0
[10:06:37] 0 mailboxes successfully processed. 1 mailboxes were not successfully processed. 0 non-fatal errors encountered.
[10:06:37] Process completion time: 00:00:00
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