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Exchange Email on Smartphone Error

Posted on 2011-03-04
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Last Modified: 2012-05-11
This problem only affects 1 user who was previously working fine. All other users are working OK. When this user tries to sync his Exchange from mobile phone, the mail does not sync. Error on the SBS2003 event log reads:
Unexpected Exchange mailbox Server error: Server [server name] User [User@domain.com] HTTP status code: [500]. Verify that the Exchange mailbox server is working correctly.

We have tried unning the 'Connect to Internet' wizzard again and also verified the user is in the correct user groups.
Suggestions most welcome.
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Question by:cybis1
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Expert Comment

by:Chris Millard
ID: 35035380
Can that use log in to Outlook Web Access with the credentials OK?
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Expert Comment

by:pmaribeiro
ID: 35035384
verify the exchange configuration on the smartphone is correct (exemple server name/IP , Domain, User, User password, SMTP setup, etc...

If the mailbox is fine its probably an smartphone configuration issue.

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Author Comment

by:cybis1
ID: 35035505
Hi. Yes the user can log in to Outlook Web Access no problem. I have also tried setting up his email on an iPhone and a Nokia E75 and get the same problem. I can set other users up on the same phone and they work fine. The user was previously working without a problem.
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Expert Comment

by:Alan Hardisty
ID: 35035743
Please work your way through my Exchange 2003 / Activesync article, check your settings / pre-requisites are in place, test the config on the test site and fix any errors using the error section of my article and if you get stuck, please let me know:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
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Too many email signature updates to deal with?

Do you feel like you are taking up all of your time constantly visiting users’ desks to make changes to email signatures? Wish you could manage all signatures from one central location, easily design them and deploy them quickly to users? Well, there is an easy way!

 
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Expert Comment

by:pmaribeiro
ID: 35035817
Well working in the OWA its different than using from the mobile device, you need to have an actvsync connector , need to configure the device accordingly.
Read the article that alanhardisty: posted to be clarified.
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Expert Comment

by:Alan Hardisty
ID: 35035839
Most of the Errors in the Application Event Log if they are Event ID 3005 can be ignored, but my article should guide you through the correct way to configure your server to make sure activesync works properly.
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Accepted Solution

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cybis1 earned 0 total points
ID: 35036045
We have solved the problem by rebuilding the users mailbox., running ost checks etc. I appreciate the comments above but most of them apply to a complete failure of active sync for all users. This was only affecting one user. Thanks for all comments though.
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Author Comment

by:cybis1
ID: 35036057
Fixed by own solution above.
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Author Closing Comment

by:cybis1
ID: 35081177
Fixed
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Too many email signature updates to deal with?

Do you feel like you are taking up all of your time constantly visiting users’ desks to make changes to email signatures? Wish you could manage all signatures from one central location, easily design them and deploy them quickly to users? Well, there is an easy way!

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