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Outlook Free/Busy Information

Posted on 2011-03-04
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Last Modified: 2012-05-11
We recently updated to Microsoft Exchange Online.  We have systems running Outlook 2003, 2007 and 2010.  About half the computer Free/Busy information updates and displays correctly.  The other half do not display free/busy information.  They just display grayed out boxes in the time slots.  There version of Outlook does not matter because some systems from each version both work and don't work.

Thanks
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Question by:threeieng
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16 Comments
 
LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35051072
Is ur autodiscover service working fine?
To check the same check whether u can set OOF or not ?
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Author Comment

by:threeieng
ID: 35057111
The auto discover does work.  I am not sure what OOF is?
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LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35061552
OOF is "Out of office"  go to File> Automatic Replies and try setting the oof
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Author Comment

by:threeieng
ID: 35061787
Yes the out of office works great.
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LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35062120
Cheeck whether using OL2007 whehter  u can see a F/B info of another user whose MBX is present on Exchange online
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Author Comment

by:threeieng
ID: 35095585
I just updated my system to Outlook 2010 and my Free/Busy information no longer updates.  Our exchange server is Microsoft Exchange Online.  Could this be an issue?
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LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35095731
i dont think exchange online will be the issue, i suspect ur autodiscover service is corrupted , thats the reason this is happening :)
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Author Comment

by:threeieng
ID: 35103122
How do I check/correct the autodiscover? Is this on my server or on each individual system? Is this a service that I can restart/repair?
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LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35103437
this is on the server setting

Are  u able to set OOF using Outlook ?
Are u able to automatically configure your profile ?

If the answer to these are no , then ur autodiscover is not working
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Author Comment

by:threeieng
ID: 35103635
When I try to set my OOF from Outlook 2010 I get a message that says: "Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later."
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Author Comment

by:threeieng
ID: 35103817
When I test the free/busy and OOF on WebAccess it works.  So what do I need to do to the local client to get it to work?
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LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35105922
we cannot do nothing in the client , its a server side issue

ur autodiscover service is not working

try pinging ur DC and Exchange server and let me know what do u see
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Author Comment

by:threeieng
ID: 35332466
Still no solution to the issue...
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LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35353587
have u tried pinginmg ?
whats the answer ?
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Accepted Solution

by:
threeieng earned 0 total points
ID: 35776988
Letting Microsoft Online Services configure the connection fixed the issue.  Not sure what it changed though.
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Author Closing Comment

by:threeieng
ID: 35810053
Fixed on own.
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