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Outlook Free/Busy Information

Posted on 2011-03-04
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Last Modified: 2012-05-11
We recently updated to Microsoft Exchange Online.  We have systems running Outlook 2003, 2007 and 2010.  About half the computer Free/Busy information updates and displays correctly.  The other half do not display free/busy information.  They just display grayed out boxes in the time slots.  There version of Outlook does not matter because some systems from each version both work and don't work.

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Question by:threeieng
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16 Comments
 
LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35051072
Is ur autodiscover service working fine?
To check the same check whether u can set OOF or not ?
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Author Comment

by:threeieng
ID: 35057111
The auto discover does work.  I am not sure what OOF is?
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LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35061552
OOF is "Out of office"  go to File> Automatic Replies and try setting the oof
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Author Comment

by:threeieng
ID: 35061787
Yes the out of office works great.
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LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35062120
Cheeck whether using OL2007 whehter  u can see a F/B info of another user whose MBX is present on Exchange online
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Author Comment

by:threeieng
ID: 35095585
I just updated my system to Outlook 2010 and my Free/Busy information no longer updates.  Our exchange server is Microsoft Exchange Online.  Could this be an issue?
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LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35095731
i dont think exchange online will be the issue, i suspect ur autodiscover service is corrupted , thats the reason this is happening :)
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Author Comment

by:threeieng
ID: 35103122
How do I check/correct the autodiscover? Is this on my server or on each individual system? Is this a service that I can restart/repair?
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LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35103437
this is on the server setting

Are  u able to set OOF using Outlook ?
Are u able to automatically configure your profile ?

If the answer to these are no , then ur autodiscover is not working
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Author Comment

by:threeieng
ID: 35103635
When I try to set my OOF from Outlook 2010 I get a message that says: "Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later."
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Author Comment

by:threeieng
ID: 35103817
When I test the free/busy and OOF on WebAccess it works.  So what do I need to do to the local client to get it to work?
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LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35105922
we cannot do nothing in the client , its a server side issue

ur autodiscover service is not working

try pinging ur DC and Exchange server and let me know what do u see
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Author Comment

by:threeieng
ID: 35332466
Still no solution to the issue...
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LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35353587
have u tried pinginmg ?
whats the answer ?
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Accepted Solution

by:
threeieng earned 0 total points
ID: 35776988
Letting Microsoft Online Services configure the connection fixed the issue.  Not sure what it changed though.
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Author Closing Comment

by:threeieng
ID: 35810053
Fixed on own.
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