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Unable to remove Outlook 2007/2010 Email boxes in my profile

Posted on 2011-03-04
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Last Modified: 2013-02-13
We have Exchange 2010 with a mix of Outlook 2003, 2007 & 2010 clients.  On users running 2007 & 2010 Outlook, if they have added another email account that was shared for them, they are unable to remove it from thier profile.  So if my account is: help@woo.com and I added Jo@woo.com to my Outlook profile, once I try to remove the account by going into Control Panel/Mail and remove the account from the Microsoft Exchange Account Settings option, the account is still listed in help@woo.com Outlook folder.  If you try to close the mailbox Jo@woo.com it tells you to go into the Account settings and remove it as we did above.  If we go back to the Account settings nothing is listed under it to be removed yet we still have Jo@woo.com listed in the Outlook Mailfolders menu.

Anyone know how we can remove these unwanted folders?
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Question by:fraserorg
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Expert Comment

by:IamTheMorsa
ID: 35036902
What happens if you remove the mailboxes from within Outlook first, rather than the control panel?
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Author Comment

by:fraserorg
ID: 35036937
Same thing.
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IamTheMorsa earned 2000 total points
ID: 35037260
what happens if you delete the profile all together?  I know this is not ideal, but it will give you a fresh user profile (just remember that sigs, auto complete will be lost as well).  Or better yet, what if a totally new profile was created for the main user?
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Author Comment

by:fraserorg
ID: 35037418
I'll give that a try and let you know.  Thanks for your help!
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Expert Comment

by:IamTheMorsa
ID: 35037500
Its not a good solution, but the way you have been removing the accounts, is the way its normally done.
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Author Comment

by:fraserorg
ID: 35180161
Have not had a chance to attempt this yet.
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