Solved

Unable to remove Outlook 2007/2010 Email boxes in my profile

Posted on 2011-03-04
8
259 Views
Last Modified: 2013-02-13
We have Exchange 2010 with a mix of Outlook 2003, 2007 & 2010 clients.  On users running 2007 & 2010 Outlook, if they have added another email account that was shared for them, they are unable to remove it from thier profile.  So if my account is: help@woo.com and I added Jo@woo.com to my Outlook profile, once I try to remove the account by going into Control Panel/Mail and remove the account from the Microsoft Exchange Account Settings option, the account is still listed in help@woo.com Outlook folder.  If you try to close the mailbox Jo@woo.com it tells you to go into the Account settings and remove it as we did above.  If we go back to the Account settings nothing is listed under it to be removed yet we still have Jo@woo.com listed in the Outlook Mailfolders menu.

Anyone know how we can remove these unwanted folders?
0
Comment
Question by:fraserorg
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
8 Comments
 
LVL 3

Expert Comment

by:IamTheMorsa
ID: 35036902
What happens if you remove the mailboxes from within Outlook first, rather than the control panel?
0
 

Author Comment

by:fraserorg
ID: 35036937
Same thing.
0
 
LVL 3

Accepted Solution

by:
IamTheMorsa earned 500 total points
ID: 35037260
what happens if you delete the profile all together?  I know this is not ideal, but it will give you a fresh user profile (just remember that sigs, auto complete will be lost as well).  Or better yet, what if a totally new profile was created for the main user?
0
Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

 

Author Comment

by:fraserorg
ID: 35037418
I'll give that a try and let you know.  Thanks for your help!
0
 
LVL 3

Expert Comment

by:IamTheMorsa
ID: 35037500
Its not a good solution, but the way you have been removing the accounts, is the way its normally done.
0
 

Author Comment

by:fraserorg
ID: 35180161
Have not had a chance to attempt this yet.
0

Featured Post

To Patch or not to Patch? That is the question!

Don't get caught out like thousands of others around the world in the recent Ransomware Fiasco!
Discuss..
- Why it's not a good idea to wait before Patching
- Sensible approaches to Patching discussed
- Add your feedback, comments and suggestions

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
Read this checklist to learn more about the 15 things you should never include in an email signature.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question