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Exchange 2003 email problem

Hi Everyone,

We appear to be having a problem sending an email from one user to a customer. Others users can send it to the same address no problem. We don't get any bounce back emails but I have checked the log for any strange activity and cannot find anything. I have attached some of the entries within the log if somebody could please have a look it would be greatly appreciated. We are running exchange 2003 and the user sends the mail from outlook 2007.

Regards,

Chris
email-log.txt

Faisal Khan

1. make sure you are typing the complete email address instead of selecting one from 2auto complete list". some time wrong email address is given in Auto Complete list.
2. is there any local spam filter setup on the local PC like bitdefender or any other?

jhyiesla

You could also have the recipient send the user in question an email and then they could reply to it to see if it goes. That way you have the for sure email address of the customer.

dkumar82

Try to send email from Outlook web access and trace from Exchange system manager (Messaging tracking)

choy77

ASKER

This is an ongoing issue, i have tried these things with no success. It just doesnt seem to be reaching the recipient

ASKER CERTIFIED SOLUTION

dkumar82

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Sudeep Sharma

It seems the recipient is using Postini or Google Apps for their email filtering. In Postini/Google Apps every user could maintain their own Whitelist/Blacklist. Please check with the recipient if they would have blacklisted the senders email address by mistake.

I hope that would help.

Sudeep

choy77

ASKER

I think this is now resolved, I need to double check.

choy77

ASKER

Thanks !