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This message has not been downloaded from the server.

Posted on 2011-03-04
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Last Modified: 2012-06-21
I just migrated to Small Business Server 2011 with Exchange Server 2010.  Now when i configure my iphone for Exchange Active Sync my iphone simply gets emails of "The message has not been downloaded from the server" as the contents of the body of the email.  It was working perfectly fine on Exchange 2010 hosted on a different server, and my day jobs server is Exchange 2010 and works fine.  

I must be missing something on the Exchange 2010 portion of the server on SBS 2011.

Any ideas?
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Question by:tomtcs
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by:IamTheMorsa
ID: 35037294
What happens if you remove the account from your phone and then re-add it?  I get this from time to time when I have attachments or when I get a hiccup in my connection on the phone back to the server.
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Author Comment

by:tomtcs
ID: 35037337
Tried to do a full factory reset of my phone and no luck.  Tried removing the exchange account from my phone and re-adding it with no luck.  Sam problem appears again.
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by:AsifC
ID: 35037522
I get this from time to time in my Gmail account. What I have to do is reboot the iPhone and it will start downloading the mail to the phone again.  You said you've restored the phone so I'm assuming it restarted.

Have you tried maybe changing the status of the message (mark as read) to see if it will pick it up?
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Accepted Solution

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tomtcs earned 0 total points
ID: 35037903
And the solution that was the winner: http://tigermatt.wordpress.com/2010/11/26/exch-2010-sp1-with-airsync-iphoneipodipad/
Let me just add to this and say - this was actually caused by SBS being - well... stupid.  When it creates the new accepted domain name for you it calls the "friendly name" "Windows SBS External Connector".  The spaces in this friendly name is what caused the issues.  I renamed it to my domain name without any spaces or formatting, restarted the server, and she was up and running and syncing just fine to my iphone.  Go figure.
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Author Closing Comment

by:tomtcs
ID: 35081180
Found the solution on another blog.
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Expert Comment

by:CITmgmt
ID: 35201232
tomtcs, I have been beat up for the last 12 hours on this and spent 4 of those on the phone with Apple support.  I don't know how you found the other blog because I searched and searched.  I am so glad that you posted this here.  After removing the names and a reboot the issue was fixed in about 5 minutes.
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by:webfullcircle
ID: 35510033
fixed my issue Out of Box install had spaces in the default name.  changed to domainname.com reboot. Success.
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by:gigas
ID: 36293008
Restart not required, just restart the Information Store service
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