Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

This message has not been downloaded from the server.

Posted on 2011-03-04
8
Medium Priority
?
3,042 Views
Last Modified: 2012-06-21
I just migrated to Small Business Server 2011 with Exchange Server 2010.  Now when i configure my iphone for Exchange Active Sync my iphone simply gets emails of "The message has not been downloaded from the server" as the contents of the body of the email.  It was working perfectly fine on Exchange 2010 hosted on a different server, and my day jobs server is Exchange 2010 and works fine.  

I must be missing something on the Exchange 2010 portion of the server on SBS 2011.

Any ideas?
0
Comment
Question by:tomtcs
8 Comments
 
LVL 3

Expert Comment

by:IamTheMorsa
ID: 35037294
What happens if you remove the account from your phone and then re-add it?  I get this from time to time when I have attachments or when I get a hiccup in my connection on the phone back to the server.
0
 

Author Comment

by:tomtcs
ID: 35037337
Tried to do a full factory reset of my phone and no luck.  Tried removing the exchange account from my phone and re-adding it with no luck.  Sam problem appears again.
0
 
LVL 3

Expert Comment

by:AsifC
ID: 35037522
I get this from time to time in my Gmail account. What I have to do is reboot the iPhone and it will start downloading the mail to the phone again.  You said you've restored the phone so I'm assuming it restarted.

Have you tried maybe changing the status of the message (mark as read) to see if it will pick it up?
0
Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

 

Accepted Solution

by:
tomtcs earned 0 total points
ID: 35037903
And the solution that was the winner: http://tigermatt.wordpress.com/2010/11/26/exch-2010-sp1-with-airsync-iphoneipodipad/
Let me just add to this and say - this was actually caused by SBS being - well... stupid.  When it creates the new accepted domain name for you it calls the "friendly name" "Windows SBS External Connector".  The spaces in this friendly name is what caused the issues.  I renamed it to my domain name without any spaces or formatting, restarted the server, and she was up and running and syncing just fine to my iphone.  Go figure.
0
 

Author Closing Comment

by:tomtcs
ID: 35081180
Found the solution on another blog.
0
 

Expert Comment

by:CITmgmt
ID: 35201232
tomtcs, I have been beat up for the last 12 hours on this and spent 4 of those on the phone with Apple support.  I don't know how you found the other blog because I searched and searched.  I am so glad that you posted this here.  After removing the names and a reboot the issue was fixed in about 5 minutes.
0
 
LVL 1

Expert Comment

by:webfullcircle
ID: 35510033
fixed my issue Out of Box install had spaces in the default name.  changed to domainname.com reboot. Success.
0
 

Expert Comment

by:gigas
ID: 36293008
Restart not required, just restart the Information Store service
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On September 18, Experts Exchange launched the first installment of the Help Bell, a new feature for Premium Members, Team Accounts, and Qualified Experts. The Help Bell will serve as an additional tool to help teams increase question visibility.
Eseutil Hard Recovery is part of exchange tool and ensures Exchange mailbox data recovery when mailbox gets corrupt due to some problem on Exchange server.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses
Course of the Month20 days, 21 hours left to enroll

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question