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Adobe reader and acrobat both occasionally crash when printing

Posted on 2011-03-04
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Last Modified: 2012-05-11
Happens about once or twice a day on computer running XP SP3, though the user can successfully print about 2/3's of the time , started in January.  Originally started when printing from Adobe Reader 9.  I uninstalled it and installed Acrobat 9 Standard.  Still happened.  I installed Reader X, and it happens there, too.

Event ID 1000: Faulting application acrord32.exe version 10.0.1.434.  faulting module kuwxppui.dll version 0.3.4097.135, fault address 0x00009f15

The phrase "faulting module kuwxppui.dll" returns zero results on google.  I'm at a loss as to how to fix this one.  Any thoughts?
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Question by:roddenator
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Expert Comment

by:dbrunton
ID: 35037490
With a name like kuwxppui.dll and unable to find it on Google I'd say you have yourself a nice little virus.

Around here the following anti-virus utils are recommended.

MalwareBytes:
http://www.malwarebytes.org/mbam-download.php

ComboFix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

HitmanPro:
http://www.surfright.nl/en/hitmanpro

TDSSKiller:
http://support.kaspersky.com/downloads/utils/tdsskiller.zip
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Author Comment

by:roddenator
ID: 35168177
Scans reveal no virus issues.  Turns out that file in question (kuwxppui.dll) is a KIP printer file.  I updated the KIP drivers on the server and reinstalled it for the user, which hopefully will resolve the problem
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ee_auto earned 0 total points
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Question PAQ'd and stored in the solution database.
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