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Cannot open PDF 1.5 in Acrobat reader 9

Posted on 2011-03-04
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Last Modified: 2012-05-11
A company that commonly sends us e-mail, has recently sent 5 different PDF files all version 1.5.  I cannot open them from any computer.  All computers have acrobat reader 9 installed.  No computer has ever had a problem opening a PDF.  What happens is that the outline of acrobat reader opens, but the center is just the background of the dekstop, and immediately goes to not responding.  No amount of time will change this.  I am aware of Acrobat reader X (10), but will only upgrade to this if it is only answer.
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Question by:DataPro
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by:captain
ID: 35044130
1.5 is Acrobat 6 and later so it must be an issue with the PDFs or how they are created. It will be difficulty is without looking at the PDFs. I don't think A X is the answer unless you are wrong about the  PDF being 1.5...


Can you post a PDF sample?

capt.
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by:DataPro
ID: 35046857
Unfortunately I cannot post the problem e-mails, as they contain confidential information.  The file claims to be version PDF 1.5.  Which is Acrobat version 6 as you stated.  I can only contact the person who creates them and ask them to fix the problem it sounds like.  Any other ideas?
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captain earned 125 total points
ID: 35047149
The fact that you cannot open them on any PC suggest a problem with the files not with the installations. If you can install Adobe X without compromising your domain setup, it may be an idea to check, simply as the PDF version info may be misleading or wrong, so you could test it on X to make sure.

I would expect a PDF version that is not A9 compatible to trigger an error message along the lines of 'This PDF is a version that this Reader does not support' or similar and not a program crash.

I suspect there is something else wrong. So your approach to talk to the customer to resolve is sensible.

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Author Closing Comment

by:DataPro
ID: 35109378
The person responsible for creating the PDF files has been notified of the problem, and has since sent a test file that works.  Not sure what or if anything was done on their end, but my problem is resolved!
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