We have a WIndows 2008 R2 server set for us as a terminal server. From time to time, the few people that are currently testing the system will report not seeing any printers or report that Word/Excel has an issue (unable to save files, unable to import txt, etc).
If I restart the print spooler service, the issue at the time is resolved.
The problem is that the print spooler rarely if ever shows any unusual usage of memory. Also the service is always found in a status of Running (it starts automatically) not in a status of Stopped.
Found this article: http://support.microsoft.com/kb/2388142
but the hotfix is not applicable for us, there's been those files that have been updated since.
Anyone else experiencing this behavior?