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Removed a virus, now the dreaded 0x07B

Posted on 2011-03-04
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Last Modified: 2013-11-22
I'm working on a laptop here and it was infected with a virus called "THINKPOINT."

I'm pretty savvy on virus removals, booted to safe mode, malwarebytes, found 2 infections.
Reboot, and BAM 0x07B bloodscreen.

I've seen this maybe 4 times before, after a few hours of research i cave in and just format. But this time is different, because the user has a mission critical program that cannot be lost, yes, she doesn't have a backup.

So anyway steps i've tried so far.

Boot to safe mode, none work.
Scan with Avira recovery disc - found 2 but didn't fix.
Replaced atapi.sys - no change.

There is 1 system restore point, i will try that after i have room in my computer to slave.

I don't want to run a repair install, it seems to just cause problems every time i do that on one of these cases.

OS is windows XP
Thanks for the help!
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Question by:STS-Tech
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27 Comments
 
LVL 13

Expert Comment

by:BCipollone
ID: 35039745
That's interesting because I have removed ThinkPoint lots of times without issue.

You may want to do the normal, insert windows disc and try to repair it. Run CHKDSK /r and SFC /Scannow

Good Luck

Use this resource for the error: http://support.microsoft.com/kb/324103
Use this to troubleshoot the boot issue: http://www.microsoft.com/windowsxp/using/setup/support/nostart.mspx
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LVL 2

Author Comment

by:STS-Tech
ID: 35039788
Ok, i can run chkdsk, but i doubt it will make a change like the other times, but i'll do it.

I don't think its possible to run sfc /scannow unless you can boot into windows, but if i'll let you guys know.

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LVL 22

Expert Comment

by:optoma
ID: 35039808
I've seen that rogue one before.
http://www.bleepingcomputer.com/virus-removal/remove-thinkpoint

>Have you tried last known good configuration? It should get you back on your feet since the system hasn't booted correctly after Mbam removal.

Then try removal instructions posted..

>If that dosn't work, get Ubcd4win,. Boot to it. Run "registry restore wizard" and restore back a few days to get system booting and then run removal instructions.
http://www.ubcd4win.com/

>Slaving the hard drive and scanning(in this instance) will probably kill your restore points.

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LVL 2

Author Comment

by:STS-Tech
ID: 35039829
I have tried last good config, no avail.

I have UBCD, but as i mentioned in OP there is only 1 restore point. I know how to manually system restore, so i'll give that a shot.
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LVL 22

Expert Comment

by:optoma
ID: 35039889
Cool. Same outcome. Just a automated(lazy!) way with UBCD4WIN :)
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LVL 23

Expert Comment

by:edbedb
ID: 35040934
What might work is to use UBCD4Win to fix the drive controller error click
Start>Programs>Registry Tools>Fix_HDC>Fix hard disk controller.
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LVL 23

Expert Comment

by:phototropic
ID: 35042147
I had a similar problem recently.  Turned out there was a rootkit still resident, but I couldn't continue trouble-shooting because of the BSOD.

What I did was to download TDSSKiller to a pendrive:

http://support.kaspersky.com/viruses/solutions?qid=208280684

I then booted to safemode with command prompt (or get there via UBCD4Win, or an XP disk), navigated to the TDSSKiller.exe and ran it.  Three minutes later, I could boot the pc and continue scraping malware off the hdd.
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LVL 2

Author Comment

by:STS-Tech
ID: 35056148
EB - don't believe i have your option in my UBCD, how can i obtain the program you speak of?

Photo -

How would you manage to run TDSSKiller from UBCD or windows cd?
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LVL 23

Expert Comment

by:edbedb
ID: 35056442
You can get what you need to make a UBCD4Win disk here.
http://www.ubcd4win.com/downloads.htm
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LVL 2

Author Comment

by:STS-Tech
ID: 35056461
I have a UBCD disc, turns out mine is just incredibly outdated, i've already downloaded and burned iso, will report back.
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LVL 22

Expert Comment

by:optoma
ID: 35056542
System restore didn't work? What outcome?
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LVL 23

Expert Comment

by:phototropic
ID: 35057028
"...How would you manage to run TDSSKiller from UBCD or windows cd?..."

From Recovery Consol navigate to the USB flashdrive and run the TDSS executable.

From UBCD4Win, move or copy the .exe to the C drive and run from there.

It is easier to boot to safe mode with command prompt, if you are able to do that.
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LVL 2

Author Comment

by:STS-Tech
ID: 35059768
Optom - System Restore failed, same issue.

Photo, turns out i had an old UBCD, got the latest, problem is, the shell won't load... it gets to were i can pick, and it either locks up there, or i'll pick a shell and it crashes.

I'll try to burn it onto a fvf, maybe the cd is too slow.
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LVL 23

Expert Comment

by:edbedb
ID: 35059942
UBCD4Win and UBCD are not the same thing. You would get the info and file needed to create a UBCD4Win disk here.
http://www.ubcd4win.com/downloads.htm
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LVL 2

Author Comment

by:STS-Tech
ID: 35060197
So i find i can get the new UBCD to load, if i pick the cmd shell, but it can't run tdsskiller, combofix, mbam, nothing. All other shells it just locks up on.

I also ran the kaspersky recovery cd, found 1 infection, but always crashes randomly before a full scan finishes.

I'm running out of options here.
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LVL 2

Author Comment

by:STS-Tech
ID: 35060203
EB -

Already got that figured out, shell doesn't load for me though unless cmd, and tdsskiller and all other apps don't load
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LVL 22

Expert Comment

by:optoma
ID: 35060318
Running out of methods . Not much left to do but slave it and scan .
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LVL 2

Author Comment

by:STS-Tech
ID: 35061599
Slaved it and running KAV on it now... we will see the results....

I also tried a repair install, still bluescreens....
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LVL 22

Expert Comment

by:optoma
ID: 35061838
Save the logfile : )
0
 
LVL 22

Expert Comment

by:optoma
ID: 35061849
Also , upload three recent minidump files to see what they show.
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LVL 2

Author Comment

by:STS-Tech
ID: 35069564
Well guys i was able to successfully do a repair install, seems to work somewhat, but windows isn't functioning properly, seems a lot of services won't run, i'm running sfc /scannow now.  
0
 
LVL 2

Author Comment

by:STS-Tech
ID: 35072031
Ok this is the news.

I got pretty much everything working, but IE wouldn't go anywhere. And it claims the product is not genuine.

After installing ie7, i could launch IE, but it would just crash, and no internet options existed in control panel, next i installed IE8, which caused the ordinal 522 error.

I just booted to safe mode with command prompt and attempted to repair IE, which failed.

As fopr the activation, it wouldn't take any cd keys. Not the original, and not one of the multiple others i have laying around here.

I'm figuring because i repaired with a XP Pro cd instead of a MCE cd. I was able to obtain a MCE cd and will attempt another repair....
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LVL 38

Expert Comment

by:younghv
ID: 35113016
STS-Tech,
While you're waiting, have you tried again to run the TDSSKiller that phototropic mentioned here: http:#a35057028 ?
0
 
LVL 2

Author Comment

by:STS-Tech
ID: 35138005
Guys i ended up just formatting, I got everything running, then IE wouldn't work, was able to upgrade to IE7 and it worked from the exe but not as the "default". Then i upgraded to 8 and it just killed everything, so i just gave up.

Thanks for all the help.
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LVL 2

Accepted Solution

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STS-Tech earned 0 total points
ID: 35138020
Ended up Formatting
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