troubleshooting Question
Removed a virus, now the dreaded 0x07B
asked on
I'm working on a laptop here and it was infected with a virus called "THINKPOINT."
I'm pretty savvy on virus removals, booted to safe mode, malwarebytes, found 2 infections.
Reboot, and BAM 0x07B bloodscreen.
I've seen this maybe 4 times before, after a few hours of research i cave in and just format. But this time is different, because the user has a mission critical program that cannot be lost, yes, she doesn't have a backup.
So anyway steps i've tried so far.
Boot to safe mode, none work.
Scan with Avira recovery disc - found 2 but didn't fix.
Replaced atapi.sys - no change.
There is 1 system restore point, i will try that after i have room in my computer to slave.
I don't want to run a repair install, it seems to just cause problems every time i do that on one of these cases.
OS is windows XP
Thanks for the help!
I'm pretty savvy on virus removals, booted to safe mode, malwarebytes, found 2 infections.
Reboot, and BAM 0x07B bloodscreen.
I've seen this maybe 4 times before, after a few hours of research i cave in and just format. But this time is different, because the user has a mission critical program that cannot be lost, yes, she doesn't have a backup.
So anyway steps i've tried so far.
Boot to safe mode, none work.
Scan with Avira recovery disc - found 2 but didn't fix.
Replaced atapi.sys - no change.
There is 1 system restore point, i will try that after i have room in my computer to slave.
I don't want to run a repair install, it seems to just cause problems every time i do that on one of these cases.
OS is windows XP
Thanks for the help!
Learn from the best
Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.
Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 25 Comments.
Try for 7 days”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.
Our community of experts have been thoroughly vetted for their expertise and industry experience.