Solved

Trouble accessing shared mailbox

Posted on 2011-03-04
1
364 Views
Last Modified: 2012-05-11
Hi

We have users based in London, Paris and Dubai. Our Exchange servers are based in London.

Today, we had WAN connection problems between London and Dubai. So users there had difficulty accessing their Outlook, as to be expected.

Weird thing was, users in London who accessed the same shared mailboxes as those in Dubai also had issues accessing those same shared mailboxes.

One of the example shared mailboxes is Marketing. The Dubai users had issues opening the mailbox as we'd expect, but people in London also did too.

Could it be that Dubai users were somehow 'locking' this shared mailbox as a result of the poor network connection?

Exchange 2007/ Outlook 2007
0
Comment
Question by:kam_uk
1 Comment
 
LVL 28

Accepted Solution

by:
sunnyc7 earned 500 total points
ID: 35040079
Could it be that Dubai users were somehow 'locking' this shared mailbox as a result of the poor network connection?
>> Nope.

Other:
a) Check Send As Rights if the user has permissions.
b) From london office, grant a testuser - X - rights to FullAccesss on shared mailbox.
try to add the user as an additional mailbox from outlook and see if you get an error.

If no errors.
Ask users in Dubai to close and restart outlook and check if they can access the shared mailbox.
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

778 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question