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Trouble accessing shared mailbox

Posted on 2011-03-04
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Last Modified: 2012-05-11
Hi

We have users based in London, Paris and Dubai. Our Exchange servers are based in London.

Today, we had WAN connection problems between London and Dubai. So users there had difficulty accessing their Outlook, as to be expected.

Weird thing was, users in London who accessed the same shared mailboxes as those in Dubai also had issues accessing those same shared mailboxes.

One of the example shared mailboxes is Marketing. The Dubai users had issues opening the mailbox as we'd expect, but people in London also did too.

Could it be that Dubai users were somehow 'locking' this shared mailbox as a result of the poor network connection?

Exchange 2007/ Outlook 2007
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Question by:kam_uk
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sunnyc7 earned 2000 total points
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Could it be that Dubai users were somehow 'locking' this shared mailbox as a result of the poor network connection?
>> Nope.

Other:
a) Check Send As Rights if the user has permissions.
b) From london office, grant a testuser - X - rights to FullAccesss on shared mailbox.
try to add the user as an additional mailbox from outlook and see if you get an error.

If no errors.
Ask users in Dubai to close and restart outlook and check if they can access the shared mailbox.
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