Solved

Trouble accessing shared mailbox

Posted on 2011-03-04
1
377 Views
Last Modified: 2012-05-11
Hi

We have users based in London, Paris and Dubai. Our Exchange servers are based in London.

Today, we had WAN connection problems between London and Dubai. So users there had difficulty accessing their Outlook, as to be expected.

Weird thing was, users in London who accessed the same shared mailboxes as those in Dubai also had issues accessing those same shared mailboxes.

One of the example shared mailboxes is Marketing. The Dubai users had issues opening the mailbox as we'd expect, but people in London also did too.

Could it be that Dubai users were somehow 'locking' this shared mailbox as a result of the poor network connection?

Exchange 2007/ Outlook 2007
0
Comment
Question by:kam_uk
1 Comment
 
LVL 28

Accepted Solution

by:
sunnyc7 earned 500 total points
ID: 35040079
Could it be that Dubai users were somehow 'locking' this shared mailbox as a result of the poor network connection?
>> Nope.

Other:
a) Check Send As Rights if the user has permissions.
b) From london office, grant a testuser - X - rights to FullAccesss on shared mailbox.
try to add the user as an additional mailbox from outlook and see if you get an error.

If no errors.
Ask users in Dubai to close and restart outlook and check if they can access the shared mailbox.
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question