Solved

not able to ping or remote desktop

Posted on 2011-03-04
10
395 Views
Last Modified: 2012-05-11
Hi,

I have vista machine and I am using Dlink wireless network adaptor to connect with my router. Internet is working fine no problem.

Now when I try to ping this machine from my laptop using its ip or hostname its not giving response and also remote desk top not working. I checked on that machine that remote desktop is enabled.

Please help.
0
Comment
Question by:baberamin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
  • 2
  • +1
10 Comments
 
LVL 7

Assisted Solution

by:shahzamm
shahzamm earned 166 total points
ID: 35041768
do you have any virtual machines running (vmware) if so disable the vmware adapeter & test
1. can you remote assist the machine
2. check firewall settings
3. check tcp/ip netbios helper service, must be running
4. test with wired network as well.
5. check network discovery option.
0
 
LVL 23

Assisted Solution

by:edbedb
edbedb earned 167 total points
ID: 35042881
Just get TeamViewer and install it on both computers. Very easy to install and run. It's free for personal use. You can get it here - www.teamviewer.com
0
 

Author Comment

by:baberamin
ID: 35043075
hi,

i do have vm ware player and even disabling its adapter not making any difference.
1. ?
2. no firewall but have symantec anti virus
3. running
4. putting wire is a bit difficult as I have to move the machine near router.
5. how to check this?

temaviewer is ok but I dont want to run it all the time and then be able to connect.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Assisted Solution

by:Glen_R
Glen_R earned 167 total points
ID: 35053155
I would check your network location type. If it is setup as public, it has probably locked down your computer.

However, if your network location is home or work, (hopefully work) check to see if Symantec has installed some kind of personal firewall.

0
 

Author Comment

by:baberamin
ID: 35053420
I think my setup is Public.
can you please advise how can I change it?
0
 
LVL 7

Assisted Solution

by:shahzamm
shahzamm earned 166 total points
ID: 35053735
Try stopping all vmware services or uninstalling the vmware just as test.

to change network type...Go to Network & Sharing Center..under that you have option to change to private or public..
you can just enable network discovery option to enable communication
0
 
LVL 23

Accepted Solution

by:
edbedb earned 167 total points
ID: 35054851
"temaviewer is ok but I dont want to run it all the time and then be able to connect. "

I am not sure what you mean but somthing has to be running to be able to connect. TeamViewer can easily be configured to always be available. It will just have an icon in the system tray and you can even set it so it doesn't do that.

But anyway, the problem you have is most likely being caused by symantec anti virus.
0
 

Assisted Solution

by:Glen_R
Glen_R earned 167 total points
ID: 35062395
baberamin, Well I dont have a vista box handy on me, but I did find a couple nice howto sites:

http://www.home-network-help.com/network-location-type.html

and

http://www.vistax64.com/tutorials/124812-network-location-type-change.html

It's worth a shot, let me know how it goes.
0
 

Author Comment

by:baberamin
ID: 35120326
Thanks. I'll have a look.
0
 

Author Comment

by:baberamin
ID: 35278427
It looks to be a symantec firewall problem, as I disbaled symantec firewall now atleast I am able to ping it.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

One of the most frustrating experiences a help desk technician will ever encounter is when a customer comes to them with a solution of their own invention and expects the tech to implement it. This often happens when people with a little bit of tech…
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question