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Omnia i910 - USB Mass Storage Device "this device cannot start.(Code10)"

Posted on 2011-03-05
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Last Modified: 2012-05-11
I have a Samsung Omnia i910 (Winmo 6.1). I have video on the 8GB 'my storage' that I need to get onto a PC. When connected by its USB cable, on both XP and 7, it does not show up as a drive. The computer makes the usual sound when a device is attached. The phone makes its usual USB connection sound. In device manager, it is a 'USB mass storage device' but with a yellow bang on it. On the general tab of the properties sheet, the error is this device cannot start.(Code10) I uninstalled it and added it back (hardware wiz or scan for hardware changes) but its status remains unchanged.

I cant see what its doing because the display is apparently shot. When it boots up, for a few seconds I see multicolored vertical lines then nothing. All the startup tones it usually make can still be heard. I can receive and answer calls w/o problems.

A hard reset will erase the files. I cant get the files to sync with Exchange or onto a storage card if I cant see what Im doing. I dont care about the display, I just want the files from the phone.

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Question by:disciple_of_chim-chim
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10 Comments
 
LVL 24

Expert Comment

by:alexey_gusev
ID: 35044623
can you at least successfully connect it to the pc/laptop with ActiveSync/WMDC ? If yes, the rest is relatively easy
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Author Comment

by:disciple_of_chim-chim
ID: 35044659
Activesync requires input from the phone before it will sync and I have no display. I assume WMDC must also.
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LVL 24

Expert Comment

by:alexey_gusev
ID: 35044670
well, we are not speaking about sync. what I have in mind is to connect the phone via eg ActiveSync on XP, then simply browse to the phone via regular file explorer from desktop and copy whatever you need.

what kind of input is expected on the phone for ActiveSync?
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Author Comment

by:disciple_of_chim-chim
ID: 35044684
Cannot browse to the phone because its not even a drive in XP to browse to.  Using activesync, the phone says something like "do you want to sync..." or  something about duplicate files.
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LVL 24

Expert Comment

by:alexey_gusev
ID: 35044711
hmm, usually you have "My Device"in explorer for that when it connects.
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LVL 24

Expert Comment

by:alexey_gusev
ID: 35044726
the main thing is that if you cannot connect it via ActiveSync or WMDC, then there are very few options left, like having the screen repaired or indeed a hard reset. If your video is on some soft of SD card then it shouldn't be affected (hopefully).

another crazy approach might be to try and flash new OS image to the phone if possible.
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Author Comment

by:disciple_of_chim-chim
ID: 35044818
As I said in the OP, the files are not on a card and a hard reset will erase the files. VZW will only replace, not repair it. A new OS wont help because the display is shot.
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Accepted Solution

by:
disciple_of_chim-chim earned 0 total points
ID: 36243131
inspecturgadget.com will do the data recovery for $40. It will be on its way soon.
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Author Closing Comment

by:disciple_of_chim-chim
ID: 36268349
End of the line, guess I answered my own question.
0
 

Author Comment

by:disciple_of_chim-chim
ID: 36243136
End of the line, guess I answered my own question.
0

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