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Omnia i910 - USB Mass Storage Device "this device cannot start.(Code10)"

Posted on 2011-03-05
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Last Modified: 2012-05-11
I have a Samsung Omnia i910 (Winmo 6.1). I have video on the 8GB 'my storage' that I need to get onto a PC. When connected by its USB cable, on both XP and 7, it does not show up as a drive. The computer makes the usual sound when a device is attached. The phone makes its usual USB connection sound. In device manager, it is a 'USB mass storage device' but with a yellow bang on it. On the general tab of the properties sheet, the error is this device cannot start.(Code10) I uninstalled it and added it back (hardware wiz or scan for hardware changes) but its status remains unchanged.

I cant see what its doing because the display is apparently shot. When it boots up, for a few seconds I see multicolored vertical lines then nothing. All the startup tones it usually make can still be heard. I can receive and answer calls w/o problems.

A hard reset will erase the files. I cant get the files to sync with Exchange or onto a storage card if I cant see what Im doing. I dont care about the display, I just want the files from the phone.

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Question by:disciple_of_chim-chim
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by:alexey_gusev
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can you at least successfully connect it to the pc/laptop with ActiveSync/WMDC ? If yes, the rest is relatively easy
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by:disciple_of_chim-chim
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Activesync requires input from the phone before it will sync and I have no display. I assume WMDC must also.
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by:alexey_gusev
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well, we are not speaking about sync. what I have in mind is to connect the phone via eg ActiveSync on XP, then simply browse to the phone via regular file explorer from desktop and copy whatever you need.

what kind of input is expected on the phone for ActiveSync?
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by:disciple_of_chim-chim
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Cannot browse to the phone because its not even a drive in XP to browse to.  Using activesync, the phone says something like "do you want to sync..." or  something about duplicate files.
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by:alexey_gusev
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hmm, usually you have "My Device"in explorer for that when it connects.
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by:alexey_gusev
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the main thing is that if you cannot connect it via ActiveSync or WMDC, then there are very few options left, like having the screen repaired or indeed a hard reset. If your video is on some soft of SD card then it shouldn't be affected (hopefully).

another crazy approach might be to try and flash new OS image to the phone if possible.
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by:disciple_of_chim-chim
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As I said in the OP, the files are not on a card and a hard reset will erase the files. VZW will only replace, not repair it. A new OS wont help because the display is shot.
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disciple_of_chim-chim earned 0 total points
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inspecturgadget.com will do the data recovery for $40. It will be on its way soon.
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by:disciple_of_chim-chim
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End of the line, guess I answered my own question.
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by:disciple_of_chim-chim
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End of the line, guess I answered my own question.
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