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Problem in hp laptop (Compaq 6510b)

Posted on 2011-03-05
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Last Modified: 2012-06-22
Hi all

We are having some issues on some laptops (hp Compaq 6510b) after upgrading the OS (Windows XP) to SP3:
Three laptops suddenly shutdown by it self while the user working (it is happened frequently).

The OS for two laptops are crashed (when you turn it ON the blue screen appeared).

We formatted these laptops now, so what do you recommended to resolve these issues? Is their any hot fix after SP3??

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Question by:AliQahtani
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12 Comments
 
LVL 6

Expert Comment

by:davy999
ID: 35042374
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davy999 earned 1336 total points
ID: 35042399
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Assisted Solution

by:asidu
asidu earned 664 total points
ID: 35042978
As suggested by davy999 follow the advice from the HP website.

<<Is their any hot fix after SP3??>>
SP3 is the last one released by MS for XP.
After installing SP3 you will still need to get more security patches from the
MS site.
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LVL 3

Author Comment

by:AliQahtani
ID: 35114702
Hello,

I did hp solution on one laptop and it is resolved the issue but! the laptop now is very slow when I restart the OS?
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LVL 6

Expert Comment

by:davy999
ID: 35114969
Try and run the process monitor to see which program is monopolizing the processor.
www.sysinternals.com
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LVL 3

Author Comment

by:AliQahtani
ID: 35170425
I went to the website www.sysinternals.com but i found many tools, can you tell me which tool should i use.

3-19-2011-10-08-42-AM.jpg
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Assisted Solution

by:davy999
davy999 earned 1336 total points
ID: 35170453
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Author Comment

by:AliQahtani
ID: 35170461
Thnak you, Iwill try it.
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LVL 12

Expert Comment

by:asidu
ID: 35375762
It will be good if the author closes the question and appreciate
the effort and time of the answers given.

No single posts seems to have addressed the issue.
However, part of the original question was answered.
Other related issues were raised over time which makes it difficult
to make recommendation for closing the question.

If there is no response from the author, LeeTutor split the points.
Leave it to you to decide.
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LVL 59

Expert Comment

by:LeeTutor
ID: 35455473
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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