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Can't see the companyweb

Posted on 2011-03-05
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Last Modified: 2012-05-11
I have a customer that is running SBS 2008, and all of a sudden can't load their companyweb page.  It happened just after a problem with their router, which has now been changed out.

I don't understand much about the companyweb page.  For instance, where does it typically reside?  What could cause it to be inaccessible?  The customer uses it internally on their LAN only as a home page.  They have an ISP the hosts their actual web page externally.

Might this be a porting issue with the router?  I read somewhere that the companyweb may use port 444.  Is that true?  Always? Sometimes?

Please help me unlock this great mystery!
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Question by:ken_b
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Accepted Solution

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eappiah earned 500 total points
ID: 35043341
1) Check IIS , is the webserver running? ( Control panel - Administrative Tools )
2) From the server can you access the webpage? ( http://companyweb or http://localhost )

If you can access it on localhost you maybe have something in the router preventing others to reach the servers webpage like a port lockdown.
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Author Comment

by:ken_b
ID: 35043424
eappiah:

Thanks for your efforts so far.  I cannot access the companyweb from the server.  I went to look at the IIS and found two II
Ss, an IIS 6.0, and an IIS 7.0?  I don't know which one to use, but in the IIS 6.0 I found the FTP service stopped and so I restarted it; still no companyweb though.

 In the IIS 7.0 I was stumped.  Where do I go to see if the webserver is running? What do I do?  It looked like it was asking me to connect to either a localhost, server, site, or application.  Which one?

I am still confused, where does this companyweb reside, and how does it work?
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Author Comment

by:ken_b
ID: 35043500
Maybe this printscreen converted to a pdf format from the IIS 7.0 will help diagnose.

 iis-printscreen.pdf
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Assisted Solution

by:eappiah
eappiah earned 500 total points
ID: 35043529
SBS Sharepoint Company web on *80 (HTTP) and *987 (HTTPS)
Status : Started

So if you on that server open a browser to http://localhost or https://localhost or https://localhost:987 you get what browser error?

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Author Comment

by:ken_b
ID: 35043578
Well, amazingly it is fixed now after I "restarted" all of the services listed in the center of the pdf.  I can now see the companyweb on the server and so I assume that it will work on the rest of the machines on the LAN.

 I was getting the typical error page like when there is no webpage at the address, and so it asks you if you want to diagnose the connection problem.

I still could learn alot more about the IIS, but at least I know how to open it up!

Thanks for your help.
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Author Closing Comment

by:ken_b
ID: 35043590
I helped solve the problem
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