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Frozen VM - No Access To Console, Black Screen

Posted on 2011-03-05
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Last Modified: 2012-06-22
Hi Guys,

Just in a bit of a dilemma,my ISA has just frozen it's a VM and Im trying to access the console on the Vsphere client with no success, any other method to do this?
Im worried about powering it down / restarting  seeing that the the VMtools  don't seem to be running...

HELP!
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Question by:YOlanie_Visser
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Expert Comment

by:Ernie Beek
ID: 35043752
I also have a VM which hangs every now and then (no console, no respons whatsoever). Afaik the only thing to do is to restart it and begin troubleshooting from there......
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Author Comment

by:YOlanie_Visser
ID: 35043774
As in resart guest? if that doesn't work do you power down?
just worried it corrupts some how!
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Ernie Beek earned 2000 total points
ID: 35043789
Yes, restart or powerdown. You could try to create a snapshot first. Or do you happen to do backups of the vm's?
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Author Comment

by:YOlanie_Visser
ID: 35043827
its currently running on a snapshot i created a month ago, will that make it safe? if it corrupts can i revert to the original state?
What does the reset do? I see there is power off and reset then shut down guest and restart guest.
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LVL 35

Assisted Solution

by:Ernie Beek
Ernie Beek earned 2000 total points
ID: 35043889
The shutdown and restart guest should works by means of the VMware tools, but when that isn't responding you must use the poweroff/reset options. These are just like the power/reset buttons on physical hardware.
If you revert to that snapshot it will return to the state it was a month ago. Have you checked if there is space left on the host? Normally you shouldn't be running snapshots over a long period of time....
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Author Comment

by:YOlanie_Visser
ID: 35043906
yes there is space on the data store,,,

guess my only option is to attempt the restart  or shut down if that wont work i will have to reset or power down...
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LVL 35

Assisted Solution

by:Ernie Beek
Ernie Beek earned 2000 total points
ID: 35043918
As I said, you're correct. You still have the snapshot though.
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