Solved

Frozen VM - No Access To Console, Black Screen

Posted on 2011-03-05
7
1,388 Views
Last Modified: 2012-06-22
Hi Guys,

Just in a bit of a dilemma,my ISA has just frozen it's a VM and Im trying to access the console on the Vsphere client with no success, any other method to do this?
Im worried about powering it down / restarting  seeing that the the VMtools  don't seem to be running...

HELP!
0
Comment
Question by:YOlanie_Visser
  • 4
  • 3
7 Comments
 
LVL 35

Expert Comment

by:Ernie Beek
ID: 35043752
I also have a VM which hangs every now and then (no console, no respons whatsoever). Afaik the only thing to do is to restart it and begin troubleshooting from there......
0
 

Author Comment

by:YOlanie_Visser
ID: 35043774
As in resart guest? if that doesn't work do you power down?
just worried it corrupts some how!
0
 
LVL 35

Accepted Solution

by:
Ernie Beek earned 500 total points
ID: 35043789
Yes, restart or powerdown. You could try to create a snapshot first. Or do you happen to do backups of the vm's?
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 

Author Comment

by:YOlanie_Visser
ID: 35043827
its currently running on a snapshot i created a month ago, will that make it safe? if it corrupts can i revert to the original state?
What does the reset do? I see there is power off and reset then shut down guest and restart guest.
0
 
LVL 35

Assisted Solution

by:Ernie Beek
Ernie Beek earned 500 total points
ID: 35043889
The shutdown and restart guest should works by means of the VMware tools, but when that isn't responding you must use the poweroff/reset options. These are just like the power/reset buttons on physical hardware.
If you revert to that snapshot it will return to the state it was a month ago. Have you checked if there is space left on the host? Normally you shouldn't be running snapshots over a long period of time....
0
 

Author Comment

by:YOlanie_Visser
ID: 35043906
yes there is space on the data store,,,

guess my only option is to attempt the restart  or shut down if that wont work i will have to reset or power down...
0
 
LVL 35

Assisted Solution

by:Ernie Beek
Ernie Beek earned 500 total points
ID: 35043918
As I said, you're correct. You still have the snapshot though.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Virtualizing very old guest OS 4 108
V2V Hyper-V RODC to ESXi 4 102
unable to reinstall SCVMM 2012 R2 - SQL errors. 5 43
Backup of system state (VMware) 19 98
VMware Update Manager(VUM) “error code: 15” during ESXi 6.0 Remediate update in VUM operation
This is an issue that we can get adding / removing permissions in the vCSA 6.0. We can also have issues searching for users / groups in the AD (using your identify sources). This is how one of the ways to handle this issues and fix it.
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
In this video tutorial I show you the main steps to install and configure  a VMware ESXi6.0 server. The video has my comments as text on the screen and you can pause anytime when needed. Hope this will be helpful. Verify that your hardware and BIO…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question