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XPS Document Write not installing

Posted on 2011-03-05
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Last Modified: 2012-11-30
I have a Windows Server 2003 Server with Terminal Services installed.  I have a problem with Quickbooks Enterprise because the Microsoft XPS Document Writer will not install.  I have tried numerous methods to reinstall this driver with no luck.  Has anyone run into this problem before.  I have been on the phone with Quickbooks support several times and they cannot figure it out.
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Question by:kloux
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by:Neil Russell
ID: 35044327
When u say it wont install, what does it do? What errors get reported? What is recorded in the event log?
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by:kloux
ID: 35046886
The event viewer says the the XPS installation pack completed successfully.

When I try to manually install a printer and the use the XPS port I try and navigate to the drivers location at C:\Windows\System32\spool\XPSEP I get an error message.

"The specified location does not contain a compatible software driver for your device.  If the location contains a driver, make sure it is designed to work with Windows for 32-bit systems."
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by:kloux
ID: 35110574
I repaired Office 2007 the other night and uninstalled, reinstalled, and registered the XPS viewer software from Microsoft but still nothing.  There is no change and I can't install the XPS Document Writer.  The XPS software uninstalls and installs successfully.  
XPS-Install.png
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Expert Comment

by:emelnik
ID: 35329762
Hi did you managed to resolve this? I have the exact same problem I have repaired, uninstalled and reinstalled office also xps essentials and cannot get the xps document writer printer on my win 2003 server, any advice will be greatly appreciated.

Regards
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kloux earned 0 total points
ID: 35450431
I was able to finally solve this problem my running a virus scan on the terminal server.  I ran vipre rescue.  Looks like there was a virus of some kind that was preventing registry changes.
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by:kloux
ID: 35473600
I finally removed found a problem on the terminal server that was preventing registry changes.
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by:thecomputerplace
ID: 38649373
After about 4 hours of trying every solution under the sun on Server 2003 with TS, this was my solution:


http://www.microsoft.com/en-us/download/details.aspx?id=17385



Note, I had to refresh the page to the above link multiple times to get it to appear and then the same on the download.
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