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Tracking an email address in Exchange 2003

Posted on 2011-03-06
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Last Modified: 2012-05-11
Hello experts,

We have an exchange server 2003 on a Windows Server 2003 DC.

I am trying to add the email address: hr@ourdomain.com

It says that it's used, and changing it automatically to hr2@ourdomain.com

When sending an email to hr@ourdomain.com, the sender get's a bounce message.

When I am making a search in the entire directory for hr@ourdomain.com, no results found !

How to know which account is taking hr and why it's not receivng messages?? It seems that it was related to a disabled account.
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Question by:Muhajreen
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3 Comments
 
LVL 6

Expert Comment

by:ashunnag
ID: 35045249
go to Exchange enterprise manager, and browse to database name --> Mailboxes. sort mailboxes by email address, and check if you have mailbox with this address.

can you submit the report when you try to send to hr@domain.com
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Assisted Solution

by:viveksahu
viveksahu earned 800 total points
ID: 35045408
Hi,

It seems some disabled account is already configured with hr id.

Kindly run the clean up agent in mailbox database and then try to create mail id hr. Also set the deleted mailbox retention as 0 days in database properties.

http://www.msexchange.org/tutorials/MF022.html

http://www.msexchange.org/tutorials/Exchange_Server_2003_Mailbox_Recovery.html
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LVL 27

Accepted Solution

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davorin earned 1200 total points
ID: 35045759
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