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Problems with Canon iR c2380 A3 printer/scanner/copier

Posted on 2011-03-06
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Last Modified: 2012-05-11
I've got a client who have suffered one problem after another with a Canon printer/copier since purchasing it 3 months ago.

It's only shared between two PCs running Vista Business and the latest glich is they can print A3/A4 from one PC, but only in A4 from the other.

I've connected remotely to this PC and it is showing as being offline, with no option to go online.
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Question by:mikeabc27
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Expert Comment

by:Jackie Man
ID: 35046380
what is meant by "it is showing as being offline, with no option to go online"?
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Author Comment

by:mikeabc27
ID: 35046398
The Canon's offline with no option to change to online
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Expert Comment

by:Jackie Man
ID: 35046423
How is the coonection made to the printer? via your network switch or connect it directly to another vista pc?
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Author Comment

by:mikeabc27
ID: 35046431
To a network switch. Network consists of 2 Vista pcs, HP printer, the canon and a firewall/router.
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Expert Comment

by:Jackie Man
ID: 35046435
The printer is offline can mean two things.

1. the printer is power off

or

2. the ip address of the printer is blocked

Check in windows firewall or other third party's firewall is blocking the internal ip address of the canon  printer
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Author Comment

by:mikeabc27
ID: 35046481
If I connect remotely to the other PC the Canon is showing as Ready so let me see if I can ping the printer from the problem and Norton Internet Security 2010 isn't blocking it.
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Author Comment

by:mikeabc27
ID: 35046506
The Canon is showing being on a WSD port, so I'll need to set this up properly,
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Author Comment

by:mikeabc27
ID: 35046546
I'm trying to change to Canon from a WSD port to 192,168.0.200, but Add a Port is greyed out although I am logged on using an account with admin rights.
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Expert Comment

by:Jackie Man
ID: 35046572
Then, find the ip address of the canon pirnter from the working pc.

Then, in the problem pc -> Create a New Port for the printer ->Standard IP Port and check whether you should be able to print.
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Accepted Solution

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Jackie Man earned 500 total points
ID: 35046575
Do you have the printer driver?

If yes, delete the printer and add a new pinter using local connection ->  Create a New Port for the printer ->Standard IP Port and check whether you should be able to print.
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Expert Comment

by:Jackie Man
ID: 35046582
Add a new printer -> add a local printer ->  Create a New Port for the printer ->Standard IP Port of v and check whether you should be able to print.

http://www.windows-vista-tips-and-tricks.com/add-printer-in-vista.html
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Expert Comment

by:Jackie Man
ID: 35046588
Add a new printer -> add a local printer ->  Create a New Port for the printer ->Standard IP Port of 192,168.0.200 and check whether you should be able to print.

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Author Closing Comment

by:mikeabc27
ID: 35047122
Thanks - reinstalling did the trick
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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