Solved

Problems with Canon iR c2380 A3 printer/scanner/copier

Posted on 2011-03-06
13
3,277 Views
Last Modified: 2012-05-11
I've got a client who have suffered one problem after another with a Canon printer/copier since purchasing it 3 months ago.

It's only shared between two PCs running Vista Business and the latest glich is they can print A3/A4 from one PC, but only in A4 from the other.

I've connected remotely to this PC and it is showing as being offline, with no option to go online.
0
Comment
Question by:mikeabc27
  • 7
  • 6
13 Comments
 
LVL 41

Expert Comment

by:Jackie Man
ID: 35046380
what is meant by "it is showing as being offline, with no option to go online"?
0
 

Author Comment

by:mikeabc27
ID: 35046398
The Canon's offline with no option to change to online
0
 
LVL 41

Expert Comment

by:Jackie Man
ID: 35046423
How is the coonection made to the printer? via your network switch or connect it directly to another vista pc?
0
 

Author Comment

by:mikeabc27
ID: 35046431
To a network switch. Network consists of 2 Vista pcs, HP printer, the canon and a firewall/router.
0
 
LVL 41

Expert Comment

by:Jackie Man
ID: 35046435
The printer is offline can mean two things.

1. the printer is power off

or

2. the ip address of the printer is blocked

Check in windows firewall or other third party's firewall is blocking the internal ip address of the canon  printer
0
 

Author Comment

by:mikeabc27
ID: 35046481
If I connect remotely to the other PC the Canon is showing as Ready so let me see if I can ping the printer from the problem and Norton Internet Security 2010 isn't blocking it.
0
Shouldn't all users have the same email signature?

You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

 

Author Comment

by:mikeabc27
ID: 35046506
The Canon is showing being on a WSD port, so I'll need to set this up properly,
0
 

Author Comment

by:mikeabc27
ID: 35046546
I'm trying to change to Canon from a WSD port to 192,168.0.200, but Add a Port is greyed out although I am logged on using an account with admin rights.
0
 
LVL 41

Expert Comment

by:Jackie Man
ID: 35046572
Then, find the ip address of the canon pirnter from the working pc.

Then, in the problem pc -> Create a New Port for the printer ->Standard IP Port and check whether you should be able to print.
0
 
LVL 41

Accepted Solution

by:
Jackie Man earned 500 total points
ID: 35046575
Do you have the printer driver?

If yes, delete the printer and add a new pinter using local connection ->  Create a New Port for the printer ->Standard IP Port and check whether you should be able to print.
0
 
LVL 41

Expert Comment

by:Jackie Man
ID: 35046582
Add a new printer -> add a local printer ->  Create a New Port for the printer ->Standard IP Port of v and check whether you should be able to print.

http://www.windows-vista-tips-and-tricks.com/add-printer-in-vista.html
0
 
LVL 41

Expert Comment

by:Jackie Man
ID: 35046588
Add a new printer -> add a local printer ->  Create a New Port for the printer ->Standard IP Port of 192,168.0.200 and check whether you should be able to print.

0
 

Author Closing Comment

by:mikeabc27
ID: 35047122
Thanks - reinstalling did the trick
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Several part series to implement Internet Explorer 11 Enterprise Mode
I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
As developers, we are not limited to the functions provided by the VBA language. In addition, we can call the functions that are part of the Windows operating system. These functions are part of the Windows API (Application Programming Interface). U…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now