Problems with Canon iR c2380 A3 printer/scanner/copier

I've got a client who have suffered one problem after another with a Canon printer/copier since purchasing it 3 months ago.

It's only shared between two PCs running Vista Business and the latest glich is they can print A3/A4 from one PC, but only in A4 from the other.

I've connected remotely to this PC and it is showing as being offline, with no option to go online.
mikeabc27Asked:
Who is Participating?
 
Jackie ManConnect With a Mentor Commented:
Do you have the printer driver?

If yes, delete the printer and add a new pinter using local connection ->  Create a New Port for the printer ->Standard IP Port and check whether you should be able to print.
0
 
Jackie ManCommented:
what is meant by "it is showing as being offline, with no option to go online"?
0
 
mikeabc27Author Commented:
The Canon's offline with no option to change to online
0
Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

 
Jackie ManCommented:
How is the coonection made to the printer? via your network switch or connect it directly to another vista pc?
0
 
mikeabc27Author Commented:
To a network switch. Network consists of 2 Vista pcs, HP printer, the canon and a firewall/router.
0
 
Jackie ManCommented:
The printer is offline can mean two things.

1. the printer is power off

or

2. the ip address of the printer is blocked

Check in windows firewall or other third party's firewall is blocking the internal ip address of the canon  printer
0
 
mikeabc27Author Commented:
If I connect remotely to the other PC the Canon is showing as Ready so let me see if I can ping the printer from the problem and Norton Internet Security 2010 isn't blocking it.
0
 
mikeabc27Author Commented:
The Canon is showing being on a WSD port, so I'll need to set this up properly,
0
 
mikeabc27Author Commented:
I'm trying to change to Canon from a WSD port to 192,168.0.200, but Add a Port is greyed out although I am logged on using an account with admin rights.
0
 
Jackie ManCommented:
Then, find the ip address of the canon pirnter from the working pc.

Then, in the problem pc -> Create a New Port for the printer ->Standard IP Port and check whether you should be able to print.
0
 
Jackie ManCommented:
Add a new printer -> add a local printer ->  Create a New Port for the printer ->Standard IP Port of v and check whether you should be able to print.

http://www.windows-vista-tips-and-tricks.com/add-printer-in-vista.html
0
 
Jackie ManCommented:
Add a new printer -> add a local printer ->  Create a New Port for the printer ->Standard IP Port of 192,168.0.200 and check whether you should be able to print.

0
 
mikeabc27Author Commented:
Thanks - reinstalling did the trick
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.