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mikeabc27
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Problems with Canon iR c2380 A3 printer/scanner/copier

I've got a client who have suffered one problem after another with a Canon printer/copier since purchasing it 3 months ago.

It's only shared between two PCs running Vista Business and the latest glich is they can print A3/A4 from one PC, but only in A4 from the other.

I've connected remotely to this PC and it is showing as being offline, with no option to go online.
Windows OSWindows VistaPrinters and Scanners

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mikeabc27

8/22/2022 - Mon
Jackie Man

what is meant by "it is showing as being offline, with no option to go online"?
mikeabc27

ASKER
The Canon's offline with no option to change to online
Jackie Man

How is the coonection made to the printer? via your network switch or connect it directly to another vista pc?
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mikeabc27

ASKER
To a network switch. Network consists of 2 Vista pcs, HP printer, the canon and a firewall/router.
Jackie Man

The printer is offline can mean two things.

1. the printer is power off

or

2. the ip address of the printer is blocked

Check in windows firewall or other third party's firewall is blocking the internal ip address of the canon  printer
mikeabc27

ASKER
If I connect remotely to the other PC the Canon is showing as Ready so let me see if I can ping the printer from the problem and Norton Internet Security 2010 isn't blocking it.
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mikeabc27

ASKER
The Canon is showing being on a WSD port, so I'll need to set this up properly,
mikeabc27

ASKER
I'm trying to change to Canon from a WSD port to 192,168.0.200, but Add a Port is greyed out although I am logged on using an account with admin rights.
Jackie Man

Then, find the ip address of the canon pirnter from the working pc.

Then, in the problem pc -> Create a New Port for the printer ->Standard IP Port and check whether you should be able to print.
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rwheeler23
ASKER CERTIFIED SOLUTION
Jackie Man

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Jackie Man

Add a new printer -> add a local printer ->  Create a New Port for the printer ->Standard IP Port of v and check whether you should be able to print.

http://www.windows-vista-tips-and-tricks.com/add-printer-in-vista.html
Jackie Man

Add a new printer -> add a local printer ->  Create a New Port for the printer ->Standard IP Port of 192,168.0.200 and check whether you should be able to print.

mikeabc27

ASKER
Thanks - reinstalling did the trick
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