Solved

Norton Ghost 15 "Status"

Posted on 2011-03-06
4
631 Views
Last Modified: 2012-05-11
Please: will someone help me with this!!!
I checked the Symantec website and found no solution. I need your help.
PROBLEM: Needed to reformat and rename one of my external hard drives.
Since then, the "Status" page of Ghost 15 still lists the "Previous" name and does not recognize the "New" Name of the reformatted drive.
Please tell me I can fix this?!

Thanks. GadgetDude
0
Comment
Question by:GadgetDude
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 23

Expert Comment

by:edbedb
ID: 35055142
According to the manual I found here.
ftp://ftp.symantec.com/public/english_us_canada/products/ghost/15/manuals/ngh_15_user_guide.pdf

Pages 125 and 126 explain how to fix that.
0
 

Author Comment

by:GadgetDude
ID: 35059319
I regret that I must be missing something?! I looked at the aforementioned pages and found nothing to suggest how to recognize a renamed external hard drive. It still lists the drive with the old name. I seem to recall that there is a file in Ghost that must be deleted, so that when you restart Ghost is scans for all the drives and creates a file with the new names.
Thanks for your patience.  GadgetDude
0
 
LVL 23

Accepted Solution

by:
edbedb earned 250 total points
ID: 35059435
C:\ProgramData\Symantec\FileBackup (Windows Vista)
C:\Documents and Settings\All Users\Application Data\Symantec\FileBackup (Windows XP)

Rename (do NOT delete) the catalog.dat file to something else.

I got the above info here.
http://community.norton.com/t5/Other-Norton-Products/Backed-up-files-deleted-Ghost-15/td-p/212330

I am only trying to help you find the info. I am not suggesting you do this because I believe you will lose all your backups.
0
 

Author Closing Comment

by:GadgetDude
ID: 35065698
Members suggestion was very good; but, in talking with a Norton technician, it was the member's suggestions that led me in another direction and a solution.
Kudos to this member because, if it were not for his suggestions, I would never have found the solution. (The only reason for the "B" - a very good grade - was because the suggestions were not the solution themselves, but they did lead in the direction of a solution.)
0

Featured Post

Enroll in May's Course of the Month

May’s Course of the Month is now available! Experts Exchange’s Premium Members and Team Accounts have access to a complimentary course each month as part of their membership—an extra way to increase training and boost professional development.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Vsphere Essentails 5.1x, single host USB 4tb drive vmdk backup? 26 189
Windows Server Backup Issues 23 156
shadow copies 7 95
Undelete of overwritten files 27 107
How to fix error ""Failed to validate the vCentre certificate. Either install or verify the certificate by using the vSphere Data Protection Configuration utility" when you are trying to connect to VDP instance from Vcenter.
The Delta outage: 650 cancelled flights, more than 1200 delayed flights, thousands of frustrated customers, tens of millions of dollars in damages – plus untold reputational damage to one of the world’s most trusted airlines. All due to a catastroph…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question