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Norton Ghost 15 "Status"

Posted on 2011-03-06
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Last Modified: 2012-05-11
Please: will someone help me with this!!!
I checked the Symantec website and found no solution. I need your help.
PROBLEM: Needed to reformat and rename one of my external hard drives.
Since then, the "Status" page of Ghost 15 still lists the "Previous" name and does not recognize the "New" Name of the reformatted drive.
Please tell me I can fix this?!

Thanks. GadgetDude
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Question by:GadgetDude
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LVL 23

Expert Comment

by:edbedb
ID: 35055142
According to the manual I found here.
ftp://ftp.symantec.com/public/english_us_canada/products/ghost/15/manuals/ngh_15_user_guide.pdf

Pages 125 and 126 explain how to fix that.
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Author Comment

by:GadgetDude
ID: 35059319
I regret that I must be missing something?! I looked at the aforementioned pages and found nothing to suggest how to recognize a renamed external hard drive. It still lists the drive with the old name. I seem to recall that there is a file in Ghost that must be deleted, so that when you restart Ghost is scans for all the drives and creates a file with the new names.
Thanks for your patience.  GadgetDude
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LVL 23

Accepted Solution

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edbedb earned 250 total points
ID: 35059435
C:\ProgramData\Symantec\FileBackup (Windows Vista)
C:\Documents and Settings\All Users\Application Data\Symantec\FileBackup (Windows XP)

Rename (do NOT delete) the catalog.dat file to something else.

I got the above info here.
http://community.norton.com/t5/Other-Norton-Products/Backed-up-files-deleted-Ghost-15/td-p/212330

I am only trying to help you find the info. I am not suggesting you do this because I believe you will lose all your backups.
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Author Closing Comment

by:GadgetDude
ID: 35065698
Members suggestion was very good; but, in talking with a Norton technician, it was the member's suggestions that led me in another direction and a solution.
Kudos to this member because, if it were not for his suggestions, I would never have found the solution. (The only reason for the "B" - a very good grade - was because the suggestions were not the solution themselves, but they did lead in the direction of a solution.)
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