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Reinstalling OS on DELL Dimension 3100/E310 DataSafe w/ RAID configuration

Posted on 2011-03-06
Medium Priority
Last Modified: 2012-05-11
Hi everyone, I'm trying to format a computer and reinstall the OS on a new DELL Dimension 3000 w/ Datasafe's RAID 1 configuration w/ two standard SATA drives.  My problem is that when I try to reinstall the OS by booting to the OS CD.  I get  "Setup did not find any hard disk drives installed in your computer" error from the Windows Setup.  I do not know which raid controller this system uses. I did download Intel Matrix Storage Manager (R130118) from the dell website. The contents within the R130118 directory are:

07/12/2006  04:06 PM             8,376
07/06/2006  06:47 AM             5,856 iaahci.inf
07/12/2006  04:06 PM             8,278
07/06/2006  06:47 AM             5,742 iastor.inf
07/06/2006  06:59 AM           246,784 iastor.sys
07/13/2006  09:01 AM            11,321 license.txt
07/06/2006  06:58 AM            44,432 readme.txt
07/06/2006  06:47 AM             3,981 txtsetup.oem
09/28/2006  11:37 AM               410 Version.txt

I definately want raid for this system. I do have a usb floppy drive, which I used during setup successfully, but I cannot find or load the proper drive.

I boot up to windows, and press F6. The floppy contains 4 drivers to load. I select one driver, and try to get the hard drives to be seen, but it does not work. I have to reboot, let windows load, and try again with the next driver. After doing this with each individual driver, and not having the drives be recognized.. I am stuck.
Any ideas?

Question by:paulcondonjr
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Expert Comment

ID: 35047885
There's a chance that's not a INTEL Raid controller.

"Original System Configuration"

Enter your Dell service tag in the link above , find what controller you have so you can find the proper drivers for the raid controller.

Author Comment

ID: 35047936
Here is my original system configuration:

System Summary
Service Tag: JRP02B1     Change Service Tag  
System Type: Dimension 3100/E310
Ship Date: 5/26/2006
Dell IBU: Americas
Quantity Parts # Part Description
0 4X388 Instruction, Preparation- Material, Deviation, Dimension Increase, Number
1 W8403 Processor, 80547, Pentium 4 Prescott Dt, 640, SKT-T, Male
1 J4628 Keyboard, 104, Universal Serial Bus, United States, Entry, Liteon
1 C8639 KIT..., Mouse, UNIVERSAL SERIAL BUS..., 2 Button, OpticalLead Free, LOG
1 FK812 Kit, Software, Overpack WXPPSP2C, Compact Diskette W/documentation, England
2 C6844 Dual In-Line Memory Module, 1G 533M, 128X64, 8, 240, 2RX8
1 TF170 Assembly, Compact Disk Read Write/digital Video Disk DriveCombo, 48X, Half Height, Sony, CHASSIS 2005...
1 M8865 Assembly, Cable, Serial ATA Primary, MATRIX,SMITH,MINI TOWER..., 2.0
1 XF541 Hard Drive, 80G, S2, 7.2K, 9G 3.5, WD-UNIC
1 XF541 Hard Drive, 80G, S2, 7.2K, 9G 3.5, WD-UNIC
1 T1613 Kit Software, OFCBSC-2K3 Original Equipment Manufacturer, English
1 JD601 Kit, Software, Ghost, 10, ORIGINAL EQUIPMENT MFGR...., ENGLAND/ENGLISH...
1 RC783 Kit, Card, Network, DW1450, 11CH Universal Serial Bus
1 CC639 Display, Flat Panel Display, 17 Dual Voltage, E176FPF, Midnight Gray, DELL AMERICAS ORGANIZATION...
LVL 79

Expert Comment

ID: 35047943
unfortunately their site dealing with your system seems to be broken:
Are you using dell's install disk?
you need to preload all the drivers.
i.e on the floppy you use, the driver exe's you downloaded have to be uncompressed.
you can not leave them in  a zipped state.
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Author Comment

ID: 35048035
I am using dell's install disk. I am hitting F6 and preloading the driver. Can I do this for more than one driver?

All files are unzipped, and copied to the floppy.
LVL 79

Expert Comment

ID: 35050996
Are you specifying the root directory where the drivers are for the windowXP processing to find the one it needs or are you pointing to the driver you think the system has/uses?
i.e. A:\drivers versus a:\drivers\RAID-driver
Check the BIOS to see what mode the SATA
During boot if the option exists did you configure the drives into a RAID volume?

If you are using a Dell OEM OS install it should detect/include the correct drivers for your system.

Author Comment

ID: 35055019
This is the orginal disk that came with the system.

I have a choice of 4 drivers to load when I press F6, I think I can only load one driver per installation.
LVL 79

Expert Comment

ID: 35055987
can you have all the inf sys dll files in the same folder on the A drive and/or select all the drivers that are presented as found? (since, I've slipstreamed the drivers onto an install disk such that F6 is not necessary.) But with a vendor OEM disk as  you have this is somewhat different.

Author Comment

ID: 35056107
That is what I am asking. I think I can only select one driver, and try to start the installation. I will try to load more than one driver and let you know.

Author Comment

ID: 35078792
LVL 49

Expert Comment

ID: 35078920
>>  Can I do this for more than one driver?

Yes.  Do it for all the drivers you have.

Author Comment

ID: 35186230
I tried doing this for all the drivers and it still cannot be seen.

Accepted Solution

paulcondonjr earned 0 total points
ID: 35194978
I placed the files from the Intel Matrix Storage Manager located at:

I load windows setup via the CD, and press F6. Setup will see the floppy, and asks me which disk to load. My choices are:

Intel(R) ICH8R/DO/DH SATA RAID Controller (desktop ICH8R)
Intel(R) ICH8R/DO/DH SATA ACHI Controller (desktop ICH8R)
Intel(R) 82801GHM Sata Controller (Mobile ICH7mr/DH)
Intel(R) 82801GR/GH SAta Raid controller (Desktop (ICH7R/DH)
Intel(R) 82801GR/GH SAta AHCI controller (Desktop (ICH7R/DH)
Intel(R) 82801GBM SAta AHCI controller (Desktop (Mobile ich7m/dh)
Intel(R) 82801FR Sata Raid Controller (Desktop ICH6r)
Intel(R) 82801FR Sata AHCI Controller (Desktop ICH6r)
Intel(R) 82801FBM Sata AHCI Controller (Mobile ICH6r)

Driver that I needed was: Intel(R) 82801FR Sata Raid Controller (Desktop ICH6r)

LVL 79

Expert Comment

ID: 35196099

I Did you try not selecting a specific driver and letting windows pick (have not done an install like this in a while.)  Have you had a chance to look at
Do you have an option during boot to get into the SATA raid controller interface where you can see the status of the RAID configuration?  You may have to create the RAID volume there and then it will be detected when the driver is loaded with F6.
LVL 79

Expert Comment

ID: 35197652
Please consider posting the solution.

Author Closing Comment

ID: 35230009
I figured this out.

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