Problem with drivers for Toshiba drive in Windows 7

I'm having a problem getting a DVD drive to work in a Toshiba Satellite L505D laptop.  Windows 7 Ultimate found the drivers for it automatically, but there is a small yellow exclamation point over the CD portion of the device in Device Manager and it won't read either CDs or DVDs.  

This is some kind of fancy "super-drive" but I'm used to Windows of any sort, not to mention Windows 7, being able to load these kinds of drivers automatically.  When I re-install them, Windows says they might not function properly.  I found a driver on DriversGuide and tried to install it but Windows said it had a better driver.  I ignored this and still got the same result.

Is this just a bad DVD player or does anyone have any other ideas?

I'll be grateful for any advice!
Who is Participating?

Improve company productivity with a Business Account.Sign Up

edbedbConnect With a Mentor Commented:
Try this Microsoft Fixitt. It should fix your problem.
Please see my artice here on EE I think it will apply in windows 7.
if you suppose it is a driver issue, try drivereasy (free)  :
you can also remove/reseat the drive, for checking the connection
if you boot from a live cd or DVD  -  that will show if the drive can read a cd - or DVD
i use Knoppix for that :
Building an Effective Phishing Protection Program

Join Director of Product Management Todd OBoyle on April 26th as he covers the key elements of a phishing protection program. Whether you’re an old hat at phishing education or considering starting a program -- we'll discuss critical components that should be in any program.

..note that the drive may just be bad...then nothing helps - you have to replace it !
try to download an updated firmware and then reinstall drivers .
it may help.
good luck
sexygeekAuthor Commented:
I was shocked when this simply detected the problem and fixed it.  Thanks to all for your help!
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.