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Problem with drivers for Toshiba drive in Windows 7

I'm having a problem getting a DVD drive to work in a Toshiba Satellite L505D laptop. Windows 7 Ultimate found the drivers for it automatically, but there is a small yellow exclamation point over the CD portion of the device in Device Manager and it won't read either CDs or DVDs.

This is some kind of fancy "super-drive" but I'm used to Windows of any sort, not to mention Windows 7, being able to load these kinds of drivers automatically. When I re-install them, Windows says they might not function properly. I found a driver on DriversGuide and tried to install it but Windows said it had a better driver. I ignored this and still got the same result.

Is this just a bad DVD player or does anyone have any other ideas?

I'll be grateful for any advice!

ASKER CERTIFIED SOLUTION

edbedb

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Grant1842

Please see my artice here on EE I think it will apply in windows 7.
https://www.experts-exchange.com/Hardware/Laptops_Notebooks/A_3421-Diagnosing-a-bad-CD-DVD-Drive.html

nobus

if you suppose it is a driver issue, try drivereasy (free) : www.drivereasy.com
you can also remove/reseat the drive, for checking the connection
if you boot from a live cd or DVD - that will show if the drive can read a cd - or DVD
i use Knoppix for that : ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V6.4.4CD-2011-01-30-EN.iso

nobus

..note that the drive may just be bad...then nothing helps - you have to replace it !

shufel

try to download an updated firmware and then reinstall drivers .
it may help.
good luck

sexygeek

ASKER

I was shocked when this simply detected the problem and fixed it. Thanks to all for your help!