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Blackberry Server problems, user cannot send email
Hi guys.
Our Blackberry Server stopped allowing mail to be sent. All tests pass in the server configuration app. We are running Blackberry Server 4.1.4.3 on SBS 2003. Error log says that Blackberry Agent Controller Stopped. There is one user on this system. They can receive messages but not send. This was working fine until this morning. I'm reluctant to dive in and mess things up when it was a perfectly working system. We did not install any updates or make any changes in the last 24 hours.
Blackberry Log:
[20000] (03/06 15:34:17.953):{0x484} LogReceiver: Failed to bind a socket
[10000] (03/06 15:34:17.953):{0x484} Could not start the syslog receiver subsystem, exiting...
[50091] (03/06 15:34:17.953):{0x484} Stopping BlackBerry Agent Controller
[50093] (03/06 15:34:17.953):{0x484} BlackBerry Agent Controller Stopped
System log:
Event Type: Error
Event Source: BlackBerry Controller
Event Category: None
Event ID: 10000
Date: 3/6/2011
Time: 1:57:08 PM
User: N/A
Computer: XXXXXX
Description:
The description for Event ID ( 10000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Could not start the syslog receiver subsystem, exiting....
How do I fix this?
Our Blackberry Server stopped allowing mail to be sent. All tests pass in the server configuration app. We are running Blackberry Server 4.1.4.3 on SBS 2003. Error log says that Blackberry Agent Controller Stopped. There is one user on this system. They can receive messages but not send. This was working fine until this morning. I'm reluctant to dive in and mess things up when it was a perfectly working system. We did not install any updates or make any changes in the last 24 hours.
Blackberry Log:
[20000] (03/06 15:34:17.953):{0x484} LogReceiver: Failed to bind a socket
[10000] (03/06 15:34:17.953):{0x484} Could not start the syslog receiver subsystem, exiting...
[50091] (03/06 15:34:17.953):{0x484} Stopping BlackBerry Agent Controller
[50093] (03/06 15:34:17.953):{0x484} BlackBerry Agent Controller Stopped
System log:
Event Type: Error
Event Source: BlackBerry Controller
Event Category: None
Event ID: 10000
Date: 3/6/2011
Time: 1:57:08 PM
User: N/A
Computer: XXXXXX
Description:
The description for Event ID ( 10000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Could not start the syslog receiver subsystem, exiting....
How do I fix this?
ASKER
Update: Stopping the DNS Server service, starting the Blackberry Controller service, and then restarting the DNS Server service allowed me to start the Blackberry Controller. However, the user is still unable to send email.
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ASKER
Thank you so much for the detailed response. The issue was with the service book on the BB. Once removed and rebooted the client was able to send email.
ASKER
Thank you so much for the detailed response. The issue was with the service book on the BB. Once removed and rebooted the client was able to send email.
Good to know. I've heard of re-sending the service book as a a shotgun fix, and have used that as a tool in the past to fix sync issues. It hasn't worked for me regarding sending e-mail, but I'm glad it did the trick in this case.
ASKER
Event Type: Warning
Event Source: BlackBerry Router
Event Category: None
Event ID: 20000
Date: 3/6/2011
Time: 3:34:29 PM
User: N/A
Computer: XXXXXXXXX
Description:
[RELAY_SRP:UNKNOWN:00b75d8