troy_g
asked on
ACT Premium error message
I have just started getting the following error message when I try to do a email merge from within my ACT database. I have no idea why it has started to appear and any help would be appreciated.
Unable to cast COM object of type 'Redemption.SafeMailItemCl ass' to interface type 'Redemption.ISafeMailItem' . This operation failed because the QueryInterface call on the COM component for the interface with ID '{0A95BE2D-1543-46BE-18653 034BF87}' failed due to the following error: No such interface supported (Exception from HRESULT:0x80004002 (N_NOINTERFACE)).
Unable to cast COM object of type 'Redemption.SafeMailItemCl
Uninstall / Reinstall ACT! (Backup before; reboot in-between)
Or you could try re-registering redemption...
1. Start -> Run (Or in the search box in Windows 7/Vista)
2. Type CMD Press return
- This should open Command Prompt
3. Type CD c:\program files\Act\act for windows
or CD c:\program files(x86)\Act\Act for windws (If on a 64 bit operating system)
4. Press Return
- This should change the directory to the Act install folder
5. Type Regsvr32 redemption.dll
6. Press Return
- A message should appear stating that redemption has been re-registered.
50cal.
1. Start -> Run (Or in the search box in Windows 7/Vista)
2. Type CMD Press return
- This should open Command Prompt
3. Type CD c:\program files\Act\act for windows
or CD c:\program files(x86)\Act\Act for windws (If on a 64 bit operating system)
4. Press Return
- This should change the directory to the Act install folder
5. Type Regsvr32 redemption.dll
6. Press Return
- A message should appear stating that redemption has been re-registered.
50cal.
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Fantastic. Far easier than having to uninstall - reinstall ACT