Link to home
Get AccessLog in
Avatar of troy_g
troy_gFlag for Australia

asked on

ACT Premium error message

I have just started getting the following error message when I try to do a email merge from within my ACT database.  I have no idea why it has started to appear and any help would be appreciated.

Unable to cast COM object of type 'Redemption.SafeMailItemClass' to interface type 'Redemption.ISafeMailItem'. This operation failed because the QueryInterface call on the COM component for the interface with ID '{0A95BE2D-1543-46BE-18653034BF87}' failed due to the following error: No such interface supported (Exception from HRESULT:0x80004002 (N_NOINTERFACE)).
Avatar of Steven Graff
Steven Graff
Flag of United States of America image

Uninstall / Reinstall ACT! (Backup before; reboot in-between)
Or you could try re-registering redemption...

1. Start -> Run (Or in the search box in Windows 7/Vista)
2. Type CMD Press return
- This should open Command Prompt
3. Type CD c:\program files\Act\act for windows
 or CD c:\program files(x86)\Act\Act for windws (If on a 64 bit operating system)
4. Press Return
 - This should change the directory to the Act install folder
5. Type Regsvr32 redemption.dll
6. Press Return
- A message should appear stating that redemption has been re-registered.

50cal.
ASKER CERTIFIED SOLUTION
Avatar of Mike Lazarus
Mike Lazarus
Flag of Australia image

Link to home
membership
This content is only available to members.
To access this content, you must be a member of Experts Exchange.
Get Access
Avatar of troy_g

ASKER

Fantastic.  Far easier than having to uninstall - reinstall ACT