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mikeabc27
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More problems with Canon iR c2380

I've a client who purchased a Canon A3 printer/copier which has had one problem after another.

Always seems to affect only one of the two PCs using it, both using Vista Business. The latest problem after removing and reinstalling the printer is it won't print in colour.  No option under Prefereces, Quality.

My first reaction would be to download the latest drivers from Canon's site - the one which runs by a setup program. But if anyone can let me know a quicker way please let me know.
Microsoft Legacy OSWindows VistaPrinters and Scanners

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Jackie Man

8/22/2022 - Mon
Jackie Man

You can try to download and run Drivermax 5.7 to export the printer driver from the working vista pc.

The link for Drivermax 5.7 is as follows:-

http://www.innovative-sol.com/drivermax/

Then, run Drivermax in the mal-functional vista pc to restore the printer driver.
Jackie Man

mikeabc27

ASKER
Thanks Jackie, I won't have access to the PCs for a couple of hours, but I'll certainly try it then.

Even if I don't use it this time, it will get plenty of future use.
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William Peck
Jackie Man

Sure.

Remember to remove the current driver in the mal-functional vista pc to import / restore the printer driver.
mikeabc27

ASKER
Hi, I can't get access to the working PC, so need to find why there is no colour option on the Canon.
Jackie Man

For color printing, it is normally required to set the authentication info in the driver config.
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mikeabc27

ASKER
How?
Jackie Man

I need to locate the user manual first before I can tell you.
mikeabc27

ASKER
Sorry Jackie, I thought is was something obvious I was missing. Manuals are on Canon's site.
Your help has saved me hundreds of hours of internet surfing.
fblack61
mikeabc27

ASKER
ASKER CERTIFIED SOLUTION
Jackie Man

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mikeabc27

ASKER
Thanks, it's one of the few I haven't tried. I'll try it now.
mikeabc27

ASKER
Well done Jackie. I HAD tried those ones earlier, but failed to uninstall the previous drivers properly.

Thanks for your perseverence.
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mikeabc27

ASKER
,,
Jackie Man

Glad to know that you have the problem solved. Cheers!