Solved

More problems with Canon iR c2380

Posted on 2011-03-07
15
2,107 Views
Last Modified: 2012-05-11
I've a client who purchased a Canon A3 printer/copier which has had one problem after another.

Always seems to affect only one of the two PCs using it, both using Vista Business. The latest problem after removing and reinstalling the printer is it won't print in colour.  No option under Prefereces, Quality.

My first reaction would be to download the latest drivers from Canon's site - the one which runs by a setup program. But if anyone can let me know a quicker way please let me know.
0
Comment
Question by:mikeabc27
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 8
  • 7
15 Comments
 
LVL 44

Expert Comment

by:Jackie Man
ID: 35054993
You can try to download and run Drivermax 5.7 to export the printer driver from the working vista pc.

The link for Drivermax 5.7 is as follows:-

http://www.innovative-sol.com/drivermax/

Then, run Drivermax in the mal-functional vista pc to restore the printer driver.
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 35055002
0
 

Author Comment

by:mikeabc27
ID: 35055044
Thanks Jackie, I won't have access to the PCs for a couple of hours, but I'll certainly try it then.

Even if I don't use it this time, it will get plenty of future use.
0
Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

 
LVL 44

Expert Comment

by:Jackie Man
ID: 35055052
Sure.

Remember to remove the current driver in the mal-functional vista pc to import / restore the printer driver.
0
 

Author Comment

by:mikeabc27
ID: 35057379
Hi, I can't get access to the working PC, so need to find why there is no colour option on the Canon.
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 35057492
For color printing, it is normally required to set the authentication info in the driver config.
0
 

Author Comment

by:mikeabc27
ID: 35057518
How?
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 35058364
I need to locate the user manual first before I can tell you.
0
 

Author Comment

by:mikeabc27
ID: 35058659
Sorry Jackie, I thought is was something obvious I was missing. Manuals are on Canon's site.
0
 

Author Comment

by:mikeabc27
ID: 35058677
0
 
LVL 44

Accepted Solution

by:
Jackie Man earned 500 total points
ID: 35059644
I think that you need to download and install the driver in the link below if you want to print in color.

http://software.canon-europe.com/software/0034452.asp?model=
0
 

Author Comment

by:mikeabc27
ID: 35059687
Thanks, it's one of the few I haven't tried. I'll try it now.
0
 

Author Comment

by:mikeabc27
ID: 35059940
Well done Jackie. I HAD tried those ones earlier, but failed to uninstall the previous drivers properly.

Thanks for your perseverence.
0
 

Author Closing Comment

by:mikeabc27
ID: 35063009
,,
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 35063334
Glad to know that you have the problem solved. Cheers!
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article covers how to install the Microsoft Windows Operating System (OS). What is covered in this article:  > Different Versions and Editions of the Windows OS  > Upgrading versus Fresh Installation of the OS           - Steps to take pr…
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question