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More problems with Canon iR c2380

Posted on 2011-03-07
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Last Modified: 2012-05-11
I've a client who purchased a Canon A3 printer/copier which has had one problem after another.

Always seems to affect only one of the two PCs using it, both using Vista Business. The latest problem after removing and reinstalling the printer is it won't print in colour.  No option under Prefereces, Quality.

My first reaction would be to download the latest drivers from Canon's site - the one which runs by a setup program. But if anyone can let me know a quicker way please let me know.
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Question by:mikeabc27
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Expert Comment

by:Jackie Man
ID: 35054993
You can try to download and run Drivermax 5.7 to export the printer driver from the working vista pc.

The link for Drivermax 5.7 is as follows:-

http://www.innovative-sol.com/drivermax/

Then, run Drivermax in the mal-functional vista pc to restore the printer driver.
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Expert Comment

by:Jackie Man
ID: 35055002
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Author Comment

by:mikeabc27
ID: 35055044
Thanks Jackie, I won't have access to the PCs for a couple of hours, but I'll certainly try it then.

Even if I don't use it this time, it will get plenty of future use.
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LVL 52

Expert Comment

by:Jackie Man
ID: 35055052
Sure.

Remember to remove the current driver in the mal-functional vista pc to import / restore the printer driver.
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Author Comment

by:mikeabc27
ID: 35057379
Hi, I can't get access to the working PC, so need to find why there is no colour option on the Canon.
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Expert Comment

by:Jackie Man
ID: 35057492
For color printing, it is normally required to set the authentication info in the driver config.
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Author Comment

by:mikeabc27
ID: 35057518
How?
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Expert Comment

by:Jackie Man
ID: 35058364
I need to locate the user manual first before I can tell you.
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Author Comment

by:mikeabc27
ID: 35058659
Sorry Jackie, I thought is was something obvious I was missing. Manuals are on Canon's site.
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Accepted Solution

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Jackie Man earned 2000 total points
ID: 35059644
I think that you need to download and install the driver in the link below if you want to print in color.

http://software.canon-europe.com/software/0034452.asp?model=
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Author Comment

by:mikeabc27
ID: 35059687
Thanks, it's one of the few I haven't tried. I'll try it now.
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Author Comment

by:mikeabc27
ID: 35059940
Well done Jackie. I HAD tried those ones earlier, but failed to uninstall the previous drivers properly.

Thanks for your perseverence.
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Author Closing Comment

by:mikeabc27
ID: 35063009
,,
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Expert Comment

by:Jackie Man
ID: 35063334
Glad to know that you have the problem solved. Cheers!
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