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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Minolta Konica Bizhub Scan to Email function not working

Hello

I have no idea what the problem is with this unit is. Basically, if you try and scan to email over 10 pages you get a fail tx transmission error.

KM advised to check SMTP server settings, but nothing has changed.

Does anyone have any xp with these godforsaken devices?!?

Thanks!
UKMJ
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ukmattj
Asked:
ukmattj
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1 Solution
 
ukmattjAuthor Commented:
Sorry, FORWARD TX ERROR!!!
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kowalpCommented:
Not sure if the option is there on these copiers but I have seen the same on Kyocera-Mita and there is a maximum file size within the smtp settings, if the scan goes above this it just errors.  Would check if there is anything similar.

Peter
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ukmattjAuthor Commented:
Unfortunately, I've checked that setting. The STMP setting on the Admin web interface is set to unlimited, and we have unlimited setting on the exchange front too.

Thanks tho... any other thoughts?
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kowalpCommented:
Is there anything on the SMTP server side that could have a limit?  Who are you using for SMTP?

Peter
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James MurrellProduct SpecialistCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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