Solved

Mobile Phone Email Intermittent Exchange 2003

Posted on 2011-03-07
7
533 Views
Last Modified: 2012-05-11
HI,

Some of our users get email on their phone handsets using mail for exchange pointed to our exchange server.
Experiencing intermittent email reception on phone handsets  and our server is Exchange Server 2003 on Server 2003.

Some phones are iphone 3gs, iphone 4 and Nokia e71.  I have been asked by Vodafone to check the server settings as they have said all is ok at their end. We swapped out one users sim card but its still intermittent.

OWA working fine as is exchange/outlook in general -  can you assist and point me in teh right direction as to what server settings I would need to verify? All the relevant accounts in AD have imap, OMA and OWA enabled - where to look next?


thanks
0
Comment
Question by:pabby061203
  • 3
  • 3
7 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35055300
Please add the registry key mentioned in the Inconsistent Sync Section of my Exchange 2003 / Activesync article:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html

It should resolve your issues.

Alan
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35055512
Also ensure in IIS on your web site properties that HTTP Keep-Alives are ON and set to at least 120 seconds ( I normally go for 600 seconds)

I am sure the above is also mentioned in Alan's article somewhere...
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 35055531
I would try one and then the other personally - most inconsistent sync issues are caused by Anti-Virus in my experience and the Background / Proactive registry key usually fixes this, but it depends on the Anti-Virus software you are using.

Alan
0
Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35055564
@alan - I am waiting for the "we use Kaspersky..." comment.

0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35055660
Uh-Oh!  Let's hope not : )
0
 

Author Closing Comment

by:pabby061203
ID: 35213743
Added the sync directory in exchange to the exclusion rule of the AV product and it seemed to work. Thanks
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35213778
"sync directory"? Normally all exchange directories and files should be excluded from file-level AV scanning.

Thanks for the update and solution.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question