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Citrix Xen App 6 CTXSmartCardSVC causes high CPU usage

Hi All,

I have XenServer 5.6.1 installed on an HP DL380 G7.
2 Virtualised Svr 2008r2 servers running XenApp6 farm.

The client machines have SmartCard Readers attached (required).

The CTXSmartcardSVC seems to cause the CTXSVCHost.exe to run very high CPU Usage.

Stop the CTXSmartcardSVC and CPU usage drops but then the smart cards don't work.

It is critical the smartcards work but the published desktop runs slowly.

Hope someone can help,

Thanks,

Ross
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aslsupport
Asked:
aslsupport
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1 Solution
 
xmlmagicianCommented:
Could i assume that you have looked in the Citrix website for compatability issues between the two. Possible hotfix?
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aslsupportAuthor Commented:
Hi xmlmagician,

I have all the currently available Hotfixes installed although I think XA6W2K8r264018 was released last week. I have not yet installed it but there does not seem to be any relevent changes within that hotfix.

With regards to compatibility are you thinking "Hardware - OS" or "Citrix - OS" ....

Cheers,

Ross
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xmlmagicianCommented:
I am thinking more of a Citrix - OS i do not know if you should contact Citrix directly. Especially if you have all the updates installed
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aslsupportAuthor Commented:
Hi.  

The vendor who's software used the smartcards had a hotfix for their software.

Issue now sorted

Thanks for all your help
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xmlmagicianCommented:
good job
i guess that is the troubles of having new stuff :)
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QlemoBatchelor, Developer and EE Topic AdvisorCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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