troubleshooting Question

Exchange 2010 OWA Open other mailbox in another tab

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Hillarys-ICTFlag for United Kingdom of Great Britain and Northern Ireland asked on
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I'm doing some testing prior to upgrading to exchange 2010.
One of the aims we have is that most of our users should use the OWA client rather than needing to licence them for office 2010 (we are mostly on outlook 2000 at present which is not supported in exchange 2010).
A number of our users need to view both their mail and a shared mailbox (for customer query's and suchlike)

When I log in as a user, click on their name in the top right corner and pick 'open other mailbox', the selected mailbox replaces the users mailbox with the shared one.
What I would like and I think is supposed to happen, is for the shared mailbox to open in a new window or tab.
Does anybody know why this doesn't happen and how to achieve this?
ASKER CERTIFIED SOLUTION
Mohammad Ishtyaq khatri
Sr. Systems Engineer

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