Solved

Remote Desktop Connection software is corrupt

Posted on 2011-03-07
9
389 Views
Last Modified: 2012-06-27
HI - I have a user who upon launching RDC, it crashes and says it needs to close.  If I launch it with my credentials it works fine.  I tried to copy the mstsc files into a separate folder and launch from there but it also crashed.  Tried to re-register the mstscax.dll and it also failed.  I'm guessing it's a profile issue, before I create a brand new profile for him are there any other recommendations?  
Windows XP SP3 - Active Directory environement.
0
Comment
Question by:APD73
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 15

Expert Comment

by:JBond2010
ID: 35056949
I would suggest you run a virus scan on the client PC. I have seen this happen before and this was caused by a virus. I would also suggest running malwarebytes, and make sure you do all the updates and then run a full scan. You can download malwarebytes from the link below.

http://majorgeeks.com/download.php?det=5756
0
 

Author Comment

by:APD73
ID: 35056963
Good suggestion, user is bringing in the laptop today - I was connected remotely so had limited resources as he was out of town.  When he brings that in I will give it a shot and let you know - thanks for the quick reply JBond.
0
 
LVL 10

Assisted Solution

by:Martin_J_Parker
Martin_J_Parker earned 250 total points
ID: 35057000
Do other users suffer the same problems from that machine?  I assume that you have some Admin privileges, and that may make things work for you.

Does the same happen to that user if they remote desktop from a different machine?
If so, it's probably a profile problem and you will probably have to make them a new one.

If they can use remote desktop from another machine it could just be their local login home directory on that particular machine - so try renaming it before they log back in so that the system has to create a new one - and see if that works.
0
Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

 

Author Comment

by:APD73
ID: 35057435
Martin - he is the only user of the machine, its his laptop.  But yes when I launch it (using Run As) with admin credentials it works fine.
This is the only PC that he uses RDC from and the profile is specific to each PC, its not roaming.  I will check out your suggestion
0
 

Author Comment

by:APD73
ID: 35059647
Ok - so no viruses or malware.

If i grant him admin rights then it works fine, tried reregistering mstscax.dll when he had admin rights and launching again-  but still fails.  I dont get it!
0
 
LVL 5

Accepted Solution

by:
screen-name earned 250 total points
ID: 35074765
You can spend hrs chasing it, or re-image the laptop. (Assuming you have an image)  

Other than that maybe a new local profile might fix it.
0
 

Author Comment

by:APD73
ID: 35083678
Thanks guys for the reply - created new profile and that fixed it.



0
 
LVL 143

Expert Comment

by:Guy Hengel [angelIII / a3]
ID: 35953930
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Is Your DevOps Pipeline Leaking?

Is your CI/CD pipeline a hodge-podge of randomly connected tools? You’ve likely got a tool to fix one problem & then a different tool to fix another, resulting in a cluster of tools with overlapping functionality. Learn how to optimize your pipeline with Gartner's recommendations

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many companies are making the switch from Microsoft to Google Apps (https://www.google.com/work/apps/business/). Use this article to learn more about what Google Apps has to offer and to help if you’re planning on migrating to Google Apps. It is …
User Beware!  This is a rather permanent solution to removing your email from an exchange server.  The only way to truly go back is to have your exchange administrator restore your mailbox from backups.  This is usually the option of last resort.  A…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question