Solved

Remote Desktop Connection software is corrupt

Posted on 2011-03-07
9
391 Views
Last Modified: 2012-06-27
HI - I have a user who upon launching RDC, it crashes and says it needs to close.  If I launch it with my credentials it works fine.  I tried to copy the mstsc files into a separate folder and launch from there but it also crashed.  Tried to re-register the mstscax.dll and it also failed.  I'm guessing it's a profile issue, before I create a brand new profile for him are there any other recommendations?  
Windows XP SP3 - Active Directory environement.
0
Comment
Question by:APD73
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 15

Expert Comment

by:JBond2010
ID: 35056949
I would suggest you run a virus scan on the client PC. I have seen this happen before and this was caused by a virus. I would also suggest running malwarebytes, and make sure you do all the updates and then run a full scan. You can download malwarebytes from the link below.

http://majorgeeks.com/download.php?det=5756
0
 

Author Comment

by:APD73
ID: 35056963
Good suggestion, user is bringing in the laptop today - I was connected remotely so had limited resources as he was out of town.  When he brings that in I will give it a shot and let you know - thanks for the quick reply JBond.
0
 
LVL 10

Assisted Solution

by:Martin_J_Parker
Martin_J_Parker earned 250 total points
ID: 35057000
Do other users suffer the same problems from that machine?  I assume that you have some Admin privileges, and that may make things work for you.

Does the same happen to that user if they remote desktop from a different machine?
If so, it's probably a profile problem and you will probably have to make them a new one.

If they can use remote desktop from another machine it could just be their local login home directory on that particular machine - so try renaming it before they log back in so that the system has to create a new one - and see if that works.
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Author Comment

by:APD73
ID: 35057435
Martin - he is the only user of the machine, its his laptop.  But yes when I launch it (using Run As) with admin credentials it works fine.
This is the only PC that he uses RDC from and the profile is specific to each PC, its not roaming.  I will check out your suggestion
0
 

Author Comment

by:APD73
ID: 35059647
Ok - so no viruses or malware.

If i grant him admin rights then it works fine, tried reregistering mstscax.dll when he had admin rights and launching again-  but still fails.  I dont get it!
0
 
LVL 5

Accepted Solution

by:
screen-name earned 250 total points
ID: 35074765
You can spend hrs chasing it, or re-image the laptop. (Assuming you have an image)  

Other than that maybe a new local profile might fix it.
0
 

Author Comment

by:APD73
ID: 35083678
Thanks guys for the reply - created new profile and that fixed it.



0
 
LVL 143

Expert Comment

by:Guy Hengel [angelIII / a3]
ID: 35953930
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Get MySQL database support online, now!

At Percona’s web store you can order your MySQL database support needs in minutes. No hassles, no fuss, just pick and click. Pay online with a credit card.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The canonical version of this article is on my web site here: http://iconoun.com/articles/collisions/ A companion presentation is available here: http://iconoun.com/articles/collisions/Unicode_Presentation.pdf
Deploying a Microsoft Access application in a Citrix environment is not difficult but takes a few steps. However, Citrix system people are often of little help, as they typically know next to nothing about Access. The script provided here will take …
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question