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Acrobat 9 Pro Freezes when Opening or Saving

Posted on 2011-03-07
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Last Modified: 2012-06-27
We have several XP Pro 32-bit computers with Acrobat 9 Pro. Most or all of them are having trouble when trying to save or open a PDF from the file menu. If we double click a PDF from Windows Explorer, no problem. Open Acrobat, click File - Open: Acrobat freezes for a long time. I think if I wait long enough it will finally show me the file picker window, but it's going on 5 minutes at my workstation and no dice. We are having similar problems when saving files.

We're also in the process of upgrading to SBS 2008. Over the weekend, I reformatted our SBS 2003 server and, on the same hardware, installed Server 2008 and SQL 2008. SBS 2008 is of course, already installed. The new SQL Server has a different DNS name and IP compared to the old SBS 2003.

My theory is that Acrobat is looking for shares on the old server and can't find them.
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Question by:pixelchef
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Author Comment

by:pixelchef
ID: 35058958
I've flushed the ARP and DNS caches on my workstation too. There are no entries for the old server
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music2myear1 earned 2000 total points
ID: 35059269
Try removing the printer drivers on one of the affected workstations. Use CleanSpl.exe from the 2003 resource kit to wipe the local spool configuration.

I had a similar issue recently and it turned out to be corrupt printer drivers from a failed driver update on our printer server. The corrupted drivers had migrated to several users machines and caused Adobe hanging on file open.
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Author Closing Comment

by:pixelchef
ID: 35059803
Turns out I had published locations to the "places bar" and it was having trouble because they did not exist.

http://windowsxp.mvps.org/PlacesBar.htm
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