Solved

Lotus 8.5.1 Out of Office displays "notification service" message when you try to run tools > Out of Office

Posted on 2011-03-07
6
751 Views
Last Modified: 2013-12-18
I'm having this strange issue where when i try to turn on Out of Office for a this person all i get is a pop up "notification service" window. Apparently before i upgraded him to Lotus 8.5 from Lotus 6.5 this function still worked., I'm stumped, he is def the owner of the mailfile. Could meremly upgrading the client on his PC change settings on his domino profile?

Forgive my poor wording, i am coming from 7 years of experiance in exchange. Lotus Notes is quite new to me.

thanks
0
Comment
Question by:RobertetInc
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
6 Comments
 

Author Comment

by:RobertetInc
ID: 35059110
I'm having this strange issue where when i try to turn on Out of Office for a this person all i get is a pop up "notification service" window.
0
 
LVL 4

Expert Comment

by:CHutchins
ID: 35059118
2 things to look at.  Can he set Out of office through the web interface?  If so your problem is most likely the mailfile is 6.5 and needs to have the 8.5 template applied to it.
0
 

Author Comment

by:RobertetInc
ID: 35060077
Thanks for the fast response, yes he can actually set his out of office through the web interface. The weird thing is i already applied the 8.5 template command in the domino console (load convert mail\username.nsf *mail85.ntf) waited and it appears the update went through fine.

I actually thought the template didn't work right, and tried to run it again... with the user logged out of Notes, but still have no had success in getting his Out Of Office working again.

any other recommendations would be appreciated!!

-jess
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 35060456
If the person himself/herself tries to configure OoO, what happens?

Do you have a more complete picture of the opened mail database, in JPG or GIF format please? I get the idea that I still see an R5 or R6 layout.

If you want to apply a template manually, try File/Application/Replace Design.
0
 
LVL 4

Accepted Solution

by:
CHutchins earned 250 total points
ID: 35060522
I would agree that template does not look like 8.5
The way I used to do the update was by right clicking the mail file and opening it in designer then updaing it with a replace as shown above using the server template.  I know this could take 10 minutes on some mailboxes I had to do this on.  
The only other thing I could say is trying to update the template through the clinet.  He still has remnants of a previous version in there.

Or doing a clean install  uninstall and install to a new dir.. bit of a pain but sometimes needed.
0
 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 35213944
Ah, solved. But what was the actual problem, and what did you do?
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Notes Document Link used by IBM Notes is a link file which aids in the sharing of links to documents in email and webpages. The posts describe the importance and steps to create a Lotus Notes NDL file in brief.
This article covers general Notes 8.5 troubleshooting information including recreating the Notes\Data folder.
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question