Solved

Windows 7 SP1 Printing

Posted on 2011-03-07
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Last Modified: 2012-05-11
I have a laptop on Windows 7 SP1 64bit that is unable to add printers from a Win 2003 32bit server. This was never a problem before, seems to be an SP1 problem.

Error is: "Operation failed with error 0x00000002"
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Question by:partymarty84
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Expert Comment

by:sharkbot221984
ID: 35059299
So previous to SP1, you had the 64-bit printer driver installed and it was able to load the printer?
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Author Comment

by:partymarty84
ID: 35060121
no, it's a new laptop but other laptops have 64 bit windows 7 without sp1 and they are fine. Even ones with SP1 installed are fine as long as the printer is already installed. Removing it and trying to add it fails.
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Expert Comment

by:coalnine
ID: 35060292
Go to the server and follow these steps.

1. Open printers and faxes
2. Open printer properties
3. Click sharing tab
4. Click Additional Drivers
5. check x64 box
6. Provide 64 bit drivers.
7. Connect 64 bit pc's to server.
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Author Comment

by:partymarty84
ID: 35061072
If the x64 box wasn't checked the 64 bit laptops wouldn't be printing (it is checked).
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Author Comment

by:partymarty84
ID: 35068100
Tested further and it's not related to SP1. Adding a printer on Win 7 64 bit client fails as well with the same error.
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Accepted Solution

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partymarty84 earned 0 total points
ID: 35068423
Seems like a different HP driver was removed and it took some of the 64 bit DLL's with it. Resintalled and all OK.
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Author Closing Comment

by:partymarty84
ID: 35120566
Resolved myself.
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