Setting up OWA on an iphoneiphone 4

You have verified that ActiveSync is enabled for the mailbox in exchange?

Can the user use the web browser to access OWA through the phone?

Yes on both counts.

Are you adding /owa to the end of the Fully Qualified Domain Name that you are configuring your iPhone with?  If you are - you should not be - you only should be entering something like mail.domain.com and not mail.domain.com/owa

FYI - OWA is Outlook Web Access and has nothing to do with getting mail to an iPhone.  What you are referring to is Activesync.

Well I am trying to configure the iPhone to get email. Where it asks for the server i put the OWA link with the /owa. I will try it without it

With Activesync - you Never add anything after .com and if anyone tells you otherwise, they are wrong!

So what should I be adding when trying to configure email on the iPhone?

I tried it without anything after .com but no change

Email Address: users email address e.g. user@domain.com
Server: Whatever the certificate name includes e.g. mail.domain.com or www.domain.com or whatever you have configured
Domain: Internal Domain Name e.g., internaldomain (not internaldomain.local
Username: Users username e.g., user
Password: Users network password
Description: Whatever takes your fancy to describe the account on the phone.

thats way i tried it and no go

Okay - can you please run the Exchange Activesync Test (Not Exchange Activesync Autodiscover Test) on https://testexchangeconnectivity.com and port the results (hiding your domain name / IP Address).

Please run one for the working user and one for the non-working user and post both results.

Thanks

Alan

I do not have access to the wtestorking one but this is what I got from the non working one

 
Microsoft-Exchange-Server-Remote.htm

Sorry - that doesn't work - you can copy / paste the results but the .htm page doesn't show anything other than the Initial site page.

Alan

Bummer. It would not let me copy and paste. It complained about browser sttings

Can't you click on Copy on the results page and then paste them to EE?

It won't let me copy. It complains about the security settings in my browse. Let me try something different.

The last part of the test failed. this is what it said.

An ActiveSync session is being attempted with the server.
  Errors were encountered while testing the Exchange ActiveSync session.
   Test Steps
   Attempting to send the OPTIONS command to the server.
  The OPTIONS response was successfully received and is valid.
   Additional Details
  Headers received: Allow: OPTIONS,POST
MS-Server-ActiveSync: 14.1
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0,14.1
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert
Public: OPTIONS,POST
Content-Length: 0
Cache-Control: private
Date: Mon, 07 Mar 2011 21:37:22 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET

 
 
 Attempting the FolderSync command on the Exchange ActiveSync session.
  The test of the FolderSync command failed.
   Tell me more about this issue and how to resolve it
   Additional Details
  Exchange ActiveSync returned an HTTP 500 response.
 
 
 
 

What browser are you using?

Okay - you say you have checked the Inherited permissions - please uncheck - apply - then re-check and apply - then test again.

I checked it earlier but when I went back and checked it, it unchecked again.

I checked and it runs. How can I keep this from happening?

Yes, the user is an admin

In that case, please read the links I have provided in my last comment.

Thanks for the help. My problem has been resolved thanks to your useful posts.

Great news.  Was it the inherited permissions?

Please don't forget to close down the question if you have finished and the problem is solved, which you have said it is.