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Windows XP always freezing using powerterm

Posted on 2011-03-07
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Last Modified: 2012-05-11
I have one of my customer that have 50 computesr but 5 of them are running XP Pro - All the Windows XP patches are installed.  On each computer only the Powerterm software is installed and running.

Each computer has static IP (192.168.1.201 to 205)

For a reason I dont understand even if each computer has a static IP address, they are keep changing to 192.168.0.x or 192.168.2.x network

There is only on network setup on their firewall (192.168.1.x)

Since the IP Address of each computer change they lose their connection and freeze the system.

What Services on Windows that can change IP Address even if there is a static setup ?

This customers have 50 computers on their network and only the one running powerterm are frozen
if it was a network problem all computers should be doing the same but no

I have place a service call to powerterm support and this is a none issue for them

I have place a service call to Watchguard support to have check their firewall configuration and they said that nothing in the firewall that can make an IP address change

Since each computer came with Windows XP installed.   I have reformat two of them again, one with Powerterm and one with no Powerterm and only the one with the Powerterm installed keep freezing

Is it a software issue or a network - Powerterm Support are telling me it is a network issue and Watchguard Support are telling a software issue.

What it is ?

How Can I fix it ?

Thanks to all.

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Question by:voyager431966
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LVL 13

Expert Comment

by:Felix Leven
ID: 35061137
Maybe this was only my experience, but i had a LOT of problems with terminal emulation software.
problems reaching from amd cpu timing problems, to problem with first 64 bit cpu (even if a 32-bit windows was installed), and hyperthreading problems.

i am pretty sure the ip changes are the real problem, but i saw the same problems when one of my first mentioned cpu related problems appeared.

first you should try to use connect with different terminal emulation and see if its working wihtout freezing over a longer period (try telnet.exe).
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Author Comment

by:voyager431966
ID: 35061401
Thanks MrGraves,

Let me try a different terminal emulation and come back to you


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Author Comment

by:voyager431966
ID: 35072465
My customer does not want to test other product than Powerterm

I agree also it should work, i have installed over 3000 computers with Powerterm and I never had any issue before.  I honest believe it is a network problem but I have changed their switch, their firewall, all their network cables, new UPS, new Linux Server, all computers have static address.

The only two change I made,

First, I convert all their files and programs from an Unix server to a Linux Server

Second, the Linux Server is not onsite like was the Unix server

They are using a VPN to connect to Linux Server.

Both firewalls are Watchguard X20e - Same VPN configuration, same encryption

Waiting for more suggestions

Thanks all
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LVL 13

Expert Comment

by:Felix Leven
ID: 35072565
Unix version?

Linux version ?

Type of terminal emulation?
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LVL 6

Expert Comment

by:JRoyse
ID: 35083093
It seems to me if the client has 50 machines and only 5 lock up, why not update the ones that lock-up?

You can probably also test the RAM of the the ones that lock up - are they older, have less ram/processor speed in the first place?
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Author Comment

by:voyager431966
ID: 35109371
Unix Version SCO Unix 5.02

Red Hat Linux 5.6

Powerterm

using wyse60 emulation
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Author Comment

by:voyager431966
ID: 35109423
Hi JRoyse,

These 5 computers that are always lock-up first, they are brand new Dell Computers with Windows XP Pro and running only Powerterm to connect to the New Linux Server.  I have refortmat 2 of them and only the one I have re-install the Powerterm keep freezing.  These machines have 3 Gig of Ram with 250Gig harddrive.  

Thanks for your help,

If you think of something let me know I will try your suggestion.

Thanks Again
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LVL 13

Expert Comment

by:Felix Leven
ID: 35110962
try to disable CPU features in bios, thats the only thing that comes to my mind here
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LVL 6

Expert Comment

by:JRoyse
ID: 35111196
I would check:
1. Windows drivers for the Dell PCs.  Make sure they are up-to-date, especially the video card
2. Bios updates on the dell pcs
3. Disable graphic aceleration on the windows desktop to (troubleshooting tab)
4. test the ram (memtestx86)
5. check the C:\Windows\ folder for a minidump folder.. if windows crashes it may left behind a memory dump to check for a resolution
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Author Comment

by:voyager431966
ID: 35111230
Thanks MrGraves

I will try it and let you know the result

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Author Comment

by:voyager431966
ID: 35111273
Thanks JRoyse,

Let me check, all what your suggest and come back to you with the result.

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Author Comment

by:voyager431966
ID: 35168746
I still the error, it seems not to be a hardware or a bios issue.

So far, Powerterm support check and did not fine any problem on their product
Microsoft support check and did not fine any problem too
Watchguard support check and same thing did not fine any problem on their product

Bizzard !!!!

My next call will be with Dell since they are Dell System but if I remove the powerterm software the freezing goes away
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LVL 13

Expert Comment

by:Felix Leven
ID: 35168772
you could try to use another NIC, i allways try to avoid on-board NIC's or non intel networkcards even on desktop systems.
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Author Comment

by:voyager431966
ID: 35183636
Tranks MrGraves

I will try that ASAP...It makes sense

Thanks Again

I will let u know the result
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Accepted Solution

by:
voyager431966 earned 0 total points
ID: 35202073
I did remove the powerterm and install Tinyterm instead and it is not freezing for 3 days so far
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Author Closing Comment

by:voyager431966
ID: 35312565
I never found why Powerterm was freezing my customer systems but I have installed TinyTerm instead the freezing went away.  I dont want to leave this post open for nothing.  Was it the best solution, i dont thing so because I dont know what was causing the problem and the support of Powerterm is very very bad when the one of TinyTerm is excellent.

Thanks All for your suggestions
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LVL 13

Expert Comment

by:Felix Leven
ID: 35312711
I did remove the powerterm and install Tinyterm instead and it is not freezing for 3 days so far

first you should try to use connect with different terminal emulation and see if its working wihtout freezing over a longer period (try telnet.exe).

exactly what i recommended ...
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