Solved

RDP Crashes in WIN7

Posted on 2011-03-07
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Last Modified: 2012-05-11
Hello and thank you for taking the time out to read my question.

I have spent lot's of time surfing the net to get this resolved to no avail.

Scenario:
Machine running Win7 Pro x32
4gb RAM  
Intel Core 2 Duo E8400

I performed an OS update yesterday. Since then all hell has broken loose. PDF's wouldn't open, printing stopped, RDP crashes.
I did a system restore to before the updates. Everything returned to normal but RDP.
Every time RDP get's launched it crashes.

The Application log states:
Faulting application name: mstsc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bcaec
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b21e
Exception code: 0xc0000374
Fault offset: 0x000c2913
Faulting process id: 0x156c
Faulting application start time: 0x01cbdcf3daf32213
Faulting application path: C:\Windows\system32\mstsc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 3371d255-48e7-11e0-a678-b8ac6f47d410

I went to a different machine on the network (same parameters/specs) and copied the ntdll.dll to the affected machine. It did not seem to have any effect on the issue. When I try to launch RDP instead of "program crashed and needs to restart message" I get the message below.

Files that help describe the problem:
  C:\Users\rhugel\AppData\Local\Temp\WERAAC0.tmp.WERInternalMetadata.xml
  C:\Users\rhugel\AppData\Local\Temp\WERBF79.tmp.appcompat.txt
  C:\Users\rhugel\AppData\Local\Temp\WERBF99.tmp.mdmp

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

I tried to locate the tmpappcompat.txt but it's not located in that directory.

I'm not trying to restore a bit further to 2/28 as supposed to 3/6. Not sure if this will have an effect on anything.


Any thoughts/input would be greatly appreciated.
As always i'm a grateful for your assistance.

~Milosz,

PS. I thought about reinstalling RDP it that is possible w/o having to have to hack the registry.
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Question by:loshdog
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4 Comments
 

Author Comment

by:loshdog
ID: 35059869
Sorry Typo
"I'm now trying to restore a bit further to 2/28 as supposed to 3/6. Not sure if this will have an effect on anything. "
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LVL 40

Accepted Solution

by:
Vadim Rapp earned 500 total points
ID: 35060534
Doing system restore is what I would do as well. Also see if you can uninstall the upgrade from add-remove programs (or whatever it's called in win7).
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Author Closing Comment

by:loshdog
ID: 35063618
Thank you vadimrapp1.
I restored the pc to even an earlier date 2/28, rebooted and issue was resolved. I guess i was on the right path.
Thank you again.
0
 
LVL 40

Expert Comment

by:Vadim Rapp
ID: 35064079
The system creates restore points automatically, on regular basis plus usually before major upgrades. Still, it's a good practice, before doing anything that can be risky, create a restore checkpoint manually, just to be sure that it has been created.
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