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windows 2003 32bit and loading 64bit printer driver

Posted on 2011-03-07
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Last Modified: 2012-05-11
I have a number of new Window 7 Pro 64 bit computers and I am loading the print drivers on. Our server is a Windows 2003 SBS 32 bit server. there is a selection to load 64bit drivers - I check it, choose the printer driver and then the installation is asking for d:\amd64. I have checked all the SBS disks and there is no directory by that name. Do I need to find a 64bit version of Windows 2003 to do what I am trying to do or am I missing something?
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Question by:johnbowden
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9 Comments
 
LVL 10

Expert Comment

by:akhalighi
ID: 35061160
are you loading the drivers on your server (2003 32-bot) or on the win7 machines ? if you are loading on server , then you don't need to supply 64-bit driver.
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Author Comment

by:johnbowden
ID: 35061171
One more piece of information
We also have laptops that are running Windows 7 Pro 64bit and we remote access into thier own desktop pc's - again, the desktop uses 32 bit drivers but the laptops use 64 bit drivers.
It's an HP Color LaserJet CM2320 MFP and we are using the PCL6 driver.
This setup works fine on all the Windows XP and 7 32 bit laptops and the pc's
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LVL 17

Expert Comment

by:pjam
ID: 35061193
Since your print server is 32-bit you will have to install as a local printer on 64-bit.
Create local IP port for example 10.1.1.33 and then say have disk and browse to your 64-bit drivers.
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LVL 7

Expert Comment

by:jrwarren
ID: 35061436
This is a circumvention to the lack of 64 bit media for the server and allows 2003 32bit to share the printer as SBS2003 was designed.

Locate \windows\system32\driverstore\filerepository\ntprint folder on one of the 64 bit machines.
   specifically we want ntprint.inf to be in that folder, as this is a key file.

Burn the entire folder to a cd/dvd, do not burn it as the folder.
   You want the ntprint.inf and associated files to be in amd64\
Yes, you will have a folder inside amd64 named amd64

so your struture will be seen on the cd/dvd as :
   d:\amd64\ntprint.inf
   d:\amd64\amd64\pscript5.dll

etc etc..

Now, when your setup on sbs2003 requests d:\amd64 - insert the disk and head onwards through the prompts.  You may get a prompt regarding the security of the files and a statement it is not microsoft signed, approve it and you should be able to complete the process.
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LVL 12

Expert Comment

by:silverkorn
ID: 35061588
how many Windows 7 workstations are we talking about?

If it is only a select handful of them, then your better off downloading the HP 64bit driver from HP and installing it locally on the workstation. once you have the driver installed on the local workstation, then delete the printer from the workstation, browse to the server and install the printer. Windows will then use the 64bit driver it already has installed instead of the 32bit version located on the server
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Author Comment

by:johnbowden
ID: 35062071
I am going to try what jrwarren says because that makes sense in what I am trying to do.
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Accepted Solution

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johnbowden earned 0 total points
ID: 35077708
Update. I tried what jrwarren suggested but that did not work.
I fired up my test server running Windows 2003 server and loaded the HP printer and 32bit print drivers. I selected to load the 64 bit drivers after that. I then dug out my 64 bit version of Windows 2003 R2 and put it in the drive and let the installation program load what ever it needed from that disk. After that, it asked me for the installation files for the printer which I pointed to the original HP install disk. After a bit, all was installed.

I have to wait until thursday when the laptops will be at another office for me to test the remote printing.
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LVL 7

Expert Comment

by:jrwarren
ID: 35078056
Congratulations, sounds like you were successful.
   Sorry my suggestion failed for you.  It did work for me.  Feel free to close this as self-resolved if the laptops are able to connect to shared printer.
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Author Closing Comment

by:johnbowden
ID: 35213301
solve myself
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