software install error 1712 & 1603

Hi,

On installing Sage Line50 Accounts 2009 on a Dell Win7Pro 64-bit desktop, getting an error almost at completion stage, when I can see setup rolling back & then the errors:

Error 1712 : One or more of the files required to restore your computer to its previous state could not be found. REstoration will not be possible.

ComponentError returned the following data transfer error.
MediaName: Data
Component:
FileGroup:
File:
Error Number: -1603

I've tried setup several times incl. after reboot.

note: Sage Line50 Accounts 2009 is win7 compatible & have installed ok on 32- & 64-bit Win7 systems before.

Regds
Jay
Jay_RatansiAsked:
Who is Participating?
 
CSI-WindowsConnect With a Mentor Commented:
I think there must be an additional error as it seems you are getting a 1712 as part of a Windows Installer rollback.  If you post the log to the question I can take a look.
0
 
Richard_Fields_JrConnect With a Mentor Commented:
This link has a basic over view of the error  and a few tips for getting around it.

http://ezinearticles.com/?Windows-Installer-Error-1603---What-is-it-and-How-to-Fix-Easily&id=4468301

Also, this error can occur when installing into an encrypted or corrupted folder. I would recommend attempting to intall the program into another location if at all possible.
0
 
Jay_RatansiAuthor Commented:
Thanks both for prompt responses.

Richard: i've used ccleaner & another registry cleaner but this has not resolved.

CSI : pls let me know which log & it's location.
0
 
CSI-WindowsConnect With a Mentor Commented:
Use the attached .REG file to turn on verbose logging.

Run the install again.

Click start and type "%TEMP%"

Sort the file list by date.

Pick the most recent file with the name template MSI?????.LOG where ? are any alpha numeric character.  Check if there is more than one that had run at the same time (sometimes a setup.exe runs multiple .MSIs).

Attach them to this conversation.
MSI-Verbose-Logging-ON.reg
MSI-Verbose-Logging-OFF.reg
0
 
Jay_RatansiAuthor Commented:
Many thanks for your responses. In the end, due to a deadline to meet, I've ended up re-formatting/restoring the OS.

Jay
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.