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HP UPS Setup Help Need

Posted on 2011-03-07
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Last Modified: 2012-05-11
We have a new UPS an HP RT 3000 into which I installed the HP UPS Management Module.  I have the user guides both for the UPS and the management module.  The module is installed and working - static IP, upgraded to the latest firmware (2.1.3), running over a custom port, connected to our network with ethernet cable from module to switch - am able to access module via web GUI.  

According to the module guide, all I need to do is install the UPS Power Protection Agent on my Windows machines and they should be able to communicate with the UPS.  I downloaded the latest agent, ver 5.0, and installed it on various machines.  None of them are able to comminicate with the module.  

We have two 2003 servers - one data (one power supply/load 1), one ts (two power supplies/load 1 and load 2) and a SBS 2008 box (two power supplies/load 1 and load 2).  I also installed it on my Win 7 box, even though it's not plugged into the UPS, just to see if it would communicate with the UPS.  The agent is supposed to run on on a custom port.  In my Win 7 firewall, I added the HP program and configured incoming and outbound rules for the remote agent port, but still no luck.  Also tried with firewall completely off, still no luck.

What am I missing?
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Question by:normajm400
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Expert Comment

by:IanTh
ID: 35062021
does it work with the windows firewall off for testing
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Author Comment

by:normajm400
ID: 35065761
no
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Expert Comment

by:IanTh
ID: 35068205
Can you ping the ups if not then its a communication issue
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Author Comment

by:normajm400
ID: 35069612
yes, I can ping the UPS
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Expert Comment

by:andyalder
ID: 35070948
Run netstat -anbv to check it's listening.
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Author Comment

by:normajm400
ID: 35071529
yes - listening DevManRA.exe
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Expert Comment

by:IanTh
ID: 35072470
so there is a dns problem if you can ping it and netstat -anbv  says listenning
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Author Comment

by:normajm400
ID: 35073921
What should I be looking for?
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Accepted Solution

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normajm400 earned 0 total points
ID: 35156088
After discussions with HP Tech Support, there is a known problem with the current client communicating with the module.  They are working on a fix.
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Author Closing Comment

by:normajm400
ID: 35187268
There is no solution at this time.
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Expert Comment

by:GTjacket90
ID: 36537685
I just had same issue, go into hp ups mgmt gui, setup, add device and add server(s) and corresponding ip addresses
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Author Comment

by:normajm400
ID: 36546228
I did finally figure it all out.  There had been another update to the firmware, but the main thing I learned was that if there is a device in the list that is offline, all the other devices show the "non-communicating" icon from their system tray, while it shows communicating in the webview.  Also, the management module seems to lose connectivity once in a while.  I've started a log to see what if any circumstances may be triggering it.  The module takes a manual reboot to get it back online.
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