We have a new UPS an HP RT 3000 into which I installed the HP UPS Management Module. I have the user guides both for the UPS and the management module. The module is installed and working - static IP, upgraded to the latest firmware (2.1.3), running over a custom port, connected to our network with ethernet cable from module to switch - am able to access module via web GUI.
According to the module guide, all I need to do is install the UPS Power Protection Agent on my Windows machines and they should be able to communicate with the UPS. I downloaded the latest agent, ver 5.0, and installed it on various machines. None of them are able to comminicate with the module.
We have two 2003 servers - one data (one power supply/load 1), one ts (two power supplies/load 1 and load 2) and a SBS 2008 box (two power supplies/load 1 and load 2). I also installed it on my Win 7 box, even though it's not plugged into the UPS, just to see if it would communicate with the UPS. The agent is supposed to run on on a custom port. In my Win 7 firewall, I added the HP program and configured incoming and outbound rules for the remote agent port, but still no luck. Also tried with firewall completely off, still no luck.
What am I missing?