HP UPS Setup Help Need
We have a new UPS an HP RT 3000 into which I installed the HP UPS Management Module. I have the user guides both for the UPS and the management module. The module is installed and working - static IP, upgraded to the latest firmware (2.1.3), running over a custom port, connected to our network with ethernet cable from module to switch - am able to access module via web GUI.
According to the module guide, all I need to do is install the UPS Power Protection Agent on my Windows machines and they should be able to communicate with the UPS. I downloaded the latest agent, ver 5.0, and installed it on various machines. None of them are able to comminicate with the module.
We have two 2003 servers - one data (one power supply/load 1), one ts (two power supplies/load 1 and load 2) and a SBS 2008 box (two power supplies/load 1 and load 2). I also installed it on my Win 7 box, even though it's not plugged into the UPS, just to see if it would communicate with the UPS. The agent is supposed to run on on a custom port. In my Win 7 firewall, I added the HP program and configured incoming and outbound rules for the remote agent port, but still no luck. Also tried with firewall completely off, still no luck.
What am I missing?
According to the module guide, all I need to do is install the UPS Power Protection Agent on my Windows machines and they should be able to communicate with the UPS. I downloaded the latest agent, ver 5.0, and installed it on various machines. None of them are able to comminicate with the module.
We have two 2003 servers - one data (one power supply/load 1), one ts (two power supplies/load 1 and load 2) and a SBS 2008 box (two power supplies/load 1 and load 2). I also installed it on my Win 7 box, even though it's not plugged into the UPS, just to see if it would communicate with the UPS. The agent is supposed to run on on a custom port. In my Win 7 firewall, I added the HP program and configured incoming and outbound rules for the remote agent port, but still no luck. Also tried with firewall completely off, still no luck.
What am I missing?
IanTh
does it work with the windows firewall off for testing
ASKER
no
Can you ping the ups if not then its a communication issue
ASKER
yes, I can ping the UPS
Run netstat -anbv to check it's listening.
ASKER
yes - listening DevManRA.exe
so there is a dns problem if you can ping it and netstat -anbv says listenning
ASKER
What should I be looking for?
ASKER CERTIFIED SOLUTION
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ASKER
There is no solution at this time.
I just had same issue, go into hp ups mgmt gui, setup, add device and add server(s) and corresponding ip addresses
ASKER
I did finally figure it all out. There had been another update to the firmware, but the main thing I learned was that if there is a device in the list that is offline, all the other devices show the "non-communicating" icon from their system tray, while it shows communicating in the webview. Also, the management module seems to lose connectivity once in a while. I've started a log to see what if any circumstances may be triggering it. The module takes a manual reboot to get it back online.