Solved

HP UPS Setup Help Need

Posted on 2011-03-07
12
3,827 Views
Last Modified: 2012-05-11
We have a new UPS an HP RT 3000 into which I installed the HP UPS Management Module.  I have the user guides both for the UPS and the management module.  The module is installed and working - static IP, upgraded to the latest firmware (2.1.3), running over a custom port, connected to our network with ethernet cable from module to switch - am able to access module via web GUI.  

According to the module guide, all I need to do is install the UPS Power Protection Agent on my Windows machines and they should be able to communicate with the UPS.  I downloaded the latest agent, ver 5.0, and installed it on various machines.  None of them are able to comminicate with the module.  

We have two 2003 servers - one data (one power supply/load 1), one ts (two power supplies/load 1 and load 2) and a SBS 2008 box (two power supplies/load 1 and load 2).  I also installed it on my Win 7 box, even though it's not plugged into the UPS, just to see if it would communicate with the UPS.  The agent is supposed to run on on a custom port.  In my Win 7 firewall, I added the HP program and configured incoming and outbound rules for the remote agent port, but still no luck.  Also tried with firewall completely off, still no luck.

What am I missing?
0
Comment
Question by:normajm400
12 Comments
 
LVL 30

Expert Comment

by:IanTh
Comment Utility
does it work with the windows firewall off for testing
0
 

Author Comment

by:normajm400
Comment Utility
no
0
 
LVL 30

Expert Comment

by:IanTh
Comment Utility
Can you ping the ups if not then its a communication issue
0
 

Author Comment

by:normajm400
Comment Utility
yes, I can ping the UPS
0
 
LVL 55

Expert Comment

by:andyalder
Comment Utility
Run netstat -anbv to check it's listening.
0
 

Author Comment

by:normajm400
Comment Utility
yes - listening DevManRA.exe
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 
LVL 30

Expert Comment

by:IanTh
Comment Utility
so there is a dns problem if you can ping it and netstat -anbv  says listenning
0
 

Author Comment

by:normajm400
Comment Utility
What should I be looking for?
0
 

Accepted Solution

by:
normajm400 earned 0 total points
Comment Utility
After discussions with HP Tech Support, there is a known problem with the current client communicating with the module.  They are working on a fix.
0
 

Author Closing Comment

by:normajm400
Comment Utility
There is no solution at this time.
0
 

Expert Comment

by:GTjacket90
Comment Utility
I just had same issue, go into hp ups mgmt gui, setup, add device and add server(s) and corresponding ip addresses
0
 

Author Comment

by:normajm400
Comment Utility
I did finally figure it all out.  There had been another update to the firmware, but the main thing I learned was that if there is a device in the list that is offline, all the other devices show the "non-communicating" icon from their system tray, while it shows communicating in the webview.  Also, the management module seems to lose connectivity once in a while.  I've started a log to see what if any circumstances may be triggering it.  The module takes a manual reboot to get it back online.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

If your business is like most, chances are you still need to maintain a fax infrastructure for your staff. It’s hard to believe that a communication technology that was thriving in the mid-80s could still be an essential part of your team’s modern I…
If you're not part of the solution, you're part of the problem.   Tips on how to secure IoT devices, even the dumbest ones, so they can't be used as part of a DDoS botnet.  Use PRTG Network Monitor as one of the building blocks, to detect unusual…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now