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PC cannot access server - get message Website found, waiting for reply

Posted on 2011-03-07
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Last Modified: 2012-05-11
I have a Windows XP sp3 PC in a remote site that cannot access a Suse Linux server using Internet Explorer. It can access other in-house and external servers fine. The problem PC can access MS 2003 SBS server on the same network as the Linux server. Other PCs on the remote network can access Linux server without any problems.

The Suse Linux server runs a 3rd party application which uses Java and Oracle.

The browser shortcut is http://192.168.19.128:7778/forms/frmservlet?config=abc

I can ping the server from the PC fine but when I connect using the shortcut IE just shows Website found, waiting for reply but never gets anywhere!

I have tried reverting to IE 6 and 7 in desperation.

I have no proxy servers in play and  I have disabled firewall on PC.

I have changed the IP address on the PC thinking that something along the route was "hanging" onto a old session or something.

I also tried Chrome and get the same response.

Ping, Tracert, Route commands don't show anything strange.

Also I have run full AV and Malware scan. I have also inactivated AV in case it was blocking something.

Needless to say this was working fine before!! Any help would be greatly appreciated.
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Question by:fjr59
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Expert Comment

by:PlusIT
ID: 35062167
when you open up a the webbrowser to that ip and in the mean time you control spam a few times the next command in cmd box: netstat -an | find ":7778"

what is the ouput?  What state is the connection ?
Stupid question but have you tried with windows firewall off ?
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Expert Comment

by:darkomk
ID: 35063060
It seems like you are connecting to a Forms Developer Application... could be any of 9i, 10g or 11 version of it. In any case you (or anyone with enough priviledges) should revise the forms.cfg file (which resides in the $ORACLE_HOME/forms folder on the Linux server). There, look for "[abc]" configuration part. You should look if usage of IE is through native JVM from Microsoft; or the java is downloaded through JInitiatior... maybe if it's JInitiator, you are not allowing it to download and install at your PC.

So, if you can find the website, than you have trouble with starting the java applet which is the only thing that runs the Forms application.

Hope this helps you and give you direction.

Darko
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Author Comment

by:fjr59
ID: 35066960
PlusIT
The response to the netstat command is

C:\Documents and Settings\MartinO>netstat -an | find ":7778"
  TCP    192.168.29.133:1234    192.168.19.128:7778    ESTABLISHED

I already have the PC's Windows Firewall set to Off.

darkomk
3rd party application is on Oracle 11i and PC in question uses Oracle Java v 1.6.0_24 which I have already tried uninstalling and reverting to an earlier version to no effect.

One thing to note is that when I start the application on a PC that is working OK the Java Icon opens in the System Tray of the PC. In the case of this PC this doesn't happen so it looks like it's not getting that far (starting JVM) on this PC.
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Expert Comment

by:PlusIT
ID: 35068539
so the connection is working it's just that nothing is being rendered at the pc.

Start with updating java runtime.  Disable all third party plugins in internet explorer who are not needed to browse to that app.
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Author Comment

by:fjr59
ID: 35069585
This is the most up-to-date version of Java runtime.....it automatically updated itself last week. As mentioned above I also went back to an old version and this made no difference.

I have also started IE with no Plugins and this too has had no effect.
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Expert Comment

by:PlusIT
ID: 35069611
Can you completely uninstall java vm and reinstall.  If the console shows on 1 pc and not on this one there could be something wrong with the java vm
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Expert Comment

by:darkomk
ID: 35069948
Sorry for previous incompleteness ... the file you should look for is:

 $ORACLE_HOME/forms90/formsweb.cfg

and it should have something like this:

[abc]
...
IE=native ..... (1)
or
IE=JInitiator.....(2)

What I want to say is don't look for problems in java vm on your computer if the case is (2) from above i.e. Jinititiator .... please find it or ask your IT department to provide you with the info

Darko
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Accepted Solution

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fjr59 earned 0 total points
ID: 35127188
Problem resolved - I rebooted the router on the remote network and this cleared the problem.

It looks like there was a TCP/IP address conflict. This is even though I changes IP address earlier and  used both DHCP and static addresses.

Thanks for your help.
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Author Closing Comment

by:fjr59
ID: 35170613
Answer own question

Suggestions made were good but in the wrong area
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