troubleshooting Question

SharePoint 2010 - Alerts "Delivery Method" not display correct email address

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ThatSharepointGuyFlag for Japan asked on
ExchangeMicrosoft SharePointMicrosoft PowerPoint
8 Comments1 Solution2771 ViewsLast Modified:
Greetings!

One of my users is trying to set up an alert on a document library, however when going to the document library and selecting "Alert Me", the "New Alert" window shows up.  Yet when it shows up, the "Delivery Method" area which says "Send me alerts by: Email" is wrong.  

It displays the email as "John.doe2@gmail.com", when it should be "john.doe1@gmail.com".

Some more information on this is that the controlling authority for our domain required this individual to change their email address and active directory account to "john.doe1@gmail.com" from "john.doe2@gmail.com" about a month ago.  So the "john.doe2" WAS valid at one point, but now it is "john.doe1".

Active directory displays the login name correctly.  Exchange shows the email address correctly.  SharePoint displays the "john.doe1" correctly on the user's profile page.  

When I go into a group in which the user is a member of, put a checkbox next to the user's name, and select Actions > Send Email, my Outlook opens and the "john.doe1@gmail.com" address is populated in the To: field.  This is CORRECT.

However, on the Delivery Method option for creating an alert, it still shows "john.doe2@gmail.com".

I've performed a full sync with Active Directory, yet the user's information remains the same.

Does anyone have any information on how to resolve this issue?  So far it seems like only the Alerts windows show the old address, but I'm wondering - where is it pulling this address from?  It makes no sense if the SharePoint account iN People's and Groups has the correct email address when you say to "Send Email To User" or even check the user's profile page to ensure the correct domain\login name.

Any ideas?
ASKER CERTIFIED SOLUTION
KoenVosters

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