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VSS Admin Providers - missing provider to allow shadown copy for arcserve backups

Posted on 2011-03-07
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Last Modified: 2012-06-27
I have CA Brightstor 12.5 running on a Windows 2008 Server
I am getting the following error on some of my backups when I try to perform System State Backups:


Error E12603
The shadow copy does not exist
Module:

VSS Error Messages

Reason:
An internal error has occurred that prevented the creation of a shadow copy.

Action:
Check the Activity Log and the Windows Event Log for additional information

When I run VSSAdmin list Providers on my backup server, I get the following response:
(which is good)
C:\Users\avillalba>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7

When I runt this command on the server in which I'm trying backup, the MS provider - Microsoft Software Shadow Copy Provider 1.0 is NOT THERE. :-(

How do I fix this, its so frustrating.  CA does not support this.
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Question by:dv8angel
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3 Comments
 
LVL 32

Accepted Solution

by:
Rodney Barnhardt earned 2000 total points
ID: 35083019
Review this article and verify against your system. There are two "fixes" shown for this issue:

http://social.technet.microsoft.com/Forums/en-US/winserverfiles/thread/1d251271-d332-40b4-9a98-d03653553504
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Author Comment

by:dv8angel
ID: 35084347
I'll check them out and get back to you shortly, fingers crossed.  Thanks for your response!
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Author Comment

by:dv8angel
ID: 35131553
Thanks for your help, this did the trick and got us back in business!!
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