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Setting up faxing on Small Business Server 2003 with Fax card on Ricoh printer

Posted on 2011-03-07
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Last Modified: 2012-05-11
Hi, we have a small business server 2003 and we are not using the fax module. Recently we moved to a VOIP system and our fax capabilities have been hit hard. We seem to be able to send but not receive faxes. Our present system uses a fax card installed on a Ricoh printer that is on the network. However inbound faxes keep failing and I'm considering using the fax module in our SBS so users can see the faxes show up in Outlook. My question is can I use the fax card that is in the printer as the fax card for the module? Can SBS see the networked printer and configure the incoming faxes via that system or does the fax card need to be on or directly connected to the server?  
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Question by:John Mahoney
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Cliff Galiher earned 500 total points
ID: 35063853
The SBS fax service will not be able to use printer-based fax boards. With that said, if you moved to VoIP, chances are moving the fax service to SBS won't solve the issue anyways. VoIP introduces some complexities to faxing that must be worked around with the VoIP provider. This usually involves some sort of T.38 implementation with proper T.38/analog endpoints.

-Cliff
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by:John Mahoney
ID: 35071631
Thank you
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