Solved

Symantec Enterprise Vault 8 client toolbar is missing in Outlook 2007 SP2 ?

Posted on 2011-03-07
11
2,994 Views
Last Modified: 2012-05-11
Hi All,

I just don't understand why all in a sudden the EV button on my Outlook 2007 goes missing in the desktop and laptop of my users ?

here's the version that I use:

 

Enterprise Vault
Symantec Corporation
Version: 8.0.4.1991
 
any help to bring it back again please ?
UserName MachineName TimeGenerated          Source            Message                                                                                   
-------- ----------- -------------          ------            -------                                                                                   
         EVServ01  07/03/2011 12:00:16 PM Enterprise Vault  The Exchange mailbox provisioning task found enabled mailboxes that are not part of a prov
                                                              isioning group. These mailboxes cannot be archived. If you do not want these mailboxes to 
                                                              be archived, use the Administration Console to disable them. See the provisioning task rep
                                                              ort for further details (full reports only).                                              
                                                              Task: ExcSrvClus01 E-mailbox Provisioning Task                                               
                                                              Domain: MyDOMAIN                                                                          
                                                              For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/s
                                                              howevent.asp    
 
         EVServ01  07/03/2011 12:00:09 PM Enterprise Vault  This mailbox has duplicate entries in the directory and cannot be processed.              
                                                              LegacyDN:                                                                                 
                                                              /O=BIGCOMPANY/OU=BAGHDAD/CN=RECIPIENTS/CN=EVJOURNAL                               
                                                              DefaultVaultID:                                                                           
                                                              16B2B914BDF05B141A7696AAAA98C44E31110000SYMEVSERV01                                          
                                                              For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/s
                                                              howevent.asp   
 
         EVServ01  07/03/2011 12:00:10 AM Enterprise Vault  The Exchange mailbox provisioning task found enabled mailboxes that are not part of a prov
                                                              isioning group. These mailboxes cannot be archived. If you do not want these mailboxes to 
                                                              be archived, use the Administration Console to disable them. See the provisioning task rep
                                                              ort for further details (full reports only).                                              
                                                              Task: ExcSrvClus01 E-mailbox Provisioning Task                                               
                                                              Domain: MyDOMAIN                                                                          
                                                              For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/s
                                                              howevent.asp         
 
         EVServ01  07/03/2011 12:00:05 AM Enterprise Vault  This mailbox has duplicate entries in the directory and cannot be processed.              
                                                                                                                                                      
                                                              LegacyDN:                                                                                 
                                                              /O=BIGCOMPANY/OU=BAGHDAD/CN=RECIPIENTS/CN=EVJOURNAL                               
                                                              DefaultVaultID:                                                                           
                                                              16B2B914BDF05B141A7696AAAA98C44E31110000SYMEVSERV01                                          
                                                              For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/s
                                                              howevent.asp

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Question by:jjoz
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11 Comments
 
LVL 42

Expert Comment

by:paulsolov
ID: 35063547
Make sure the ou/group that's being used is pointing to to the correct provisioning group.

How are you deploying the EV Client? Group Policy?
0
 
LVL 42

Expert Comment

by:paulsolov
ID: 35063549
What version of Exchange>
0
 
LVL 1

Author Comment

by:jjoz
ID: 35063562
wow, thanks for fast reply Paul,

How are you deploying the EV Client? Group Policy?
using 3rd party application called Managesoft

I'm using Exchange Server 2007 SP1 with CCR
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LVL 42

Expert Comment

by:paulsolov
ID: 35063577
Sounds like EV is not picking up provisiong group or the desktop policy in the provisioning group is not working.  Cehck your Provisioning task log and see which mailbxoes apply to which provisioning group
0
 
LVL 1

Author Comment

by:jjoz
ID: 35063620
'rovisioning task log' --> where to find that ? is it through Windows event viewer?
0
 
LVL 42

Expert Comment

by:paulsolov
ID: 35063817
Run the provisioning task, ensure logging is on, then go to the EV server c:\prog files\enterprise vautl\logs
0
 
LVL 1

Accepted Solution

by:
jjoz earned 0 total points
ID: 35065454
To All,

The problem was enabling outlook anywhere causing the EV to stop working in the client since by default the EV Client on Outlook Anywhere was restricted, problem solved after enabling the policy from the server.

Note: Without the EV Client SP4 hotfix is not possible to spot on this problem because there was no warning message about the EV Client stopped by the EV Policy due to outlook anywhere set in place last month.

Download it from: http://www.symantec.com/business/support/resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/130000/TECH130470/en_US/EV8.0.4_Cumulative_Client_Hotfix_354789.zip 

HTH.
0
 
LVL 42

Assisted Solution

by:paulsolov
paulsolov earned 500 total points
ID: 35065474
If you enable outlook anywhere by default it uses rpc over http(s).  For this to work out of the box you can install OWA Extensions on your CAS and follow the instructions in the install guide and it will work just fine.  You stated that you didn't change anything so I was looking at the EV side to troubleshoot.

0
 
LVL 1

Author Comment

by:jjoz
ID: 35065767
yes,it wasn't me who did the change before and now the cuplrit has been found out all users rejoiced :-)
0
 
LVL 42

Expert Comment

by:paulsolov
ID: 35065772
If you're going to use OWA or RPC/HTTPS then I would advise installing the owa extensions as it will make your a lot easier
0
 
LVL 1

Author Closing Comment

by:jjoz
ID: 35115480
thanks for the participation Paul.
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