Expiring Today—Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Symantec Enterprise Vault 8 client toolbar is missing in Outlook 2007 SP2 ?

Posted on 2011-03-07
11
Medium Priority
?
3,009 Views
Last Modified: 2012-05-11
Hi All,

I just don't understand why all in a sudden the EV button on my Outlook 2007 goes missing in the desktop and laptop of my users ?

here's the version that I use:

 

Enterprise Vault
Symantec Corporation
Version: 8.0.4.1991
 
any help to bring it back again please ?
UserName MachineName TimeGenerated          Source            Message                                                                                   
-------- ----------- -------------          ------            -------                                                                                   
         EVServ01  07/03/2011 12:00:16 PM Enterprise Vault  The Exchange mailbox provisioning task found enabled mailboxes that are not part of a prov
                                                              isioning group. These mailboxes cannot be archived. If you do not want these mailboxes to 
                                                              be archived, use the Administration Console to disable them. See the provisioning task rep
                                                              ort for further details (full reports only).                                              
                                                              Task: ExcSrvClus01 E-mailbox Provisioning Task                                               
                                                              Domain: MyDOMAIN                                                                          
                                                              For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/s
                                                              howevent.asp    
 
         EVServ01  07/03/2011 12:00:09 PM Enterprise Vault  This mailbox has duplicate entries in the directory and cannot be processed.              
                                                              LegacyDN:                                                                                 
                                                              /O=BIGCOMPANY/OU=BAGHDAD/CN=RECIPIENTS/CN=EVJOURNAL                               
                                                              DefaultVaultID:                                                                           
                                                              16B2B914BDF05B141A7696AAAA98C44E31110000SYMEVSERV01                                          
                                                              For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/s
                                                              howevent.asp   
 
         EVServ01  07/03/2011 12:00:10 AM Enterprise Vault  The Exchange mailbox provisioning task found enabled mailboxes that are not part of a prov
                                                              isioning group. These mailboxes cannot be archived. If you do not want these mailboxes to 
                                                              be archived, use the Administration Console to disable them. See the provisioning task rep
                                                              ort for further details (full reports only).                                              
                                                              Task: ExcSrvClus01 E-mailbox Provisioning Task                                               
                                                              Domain: MyDOMAIN                                                                          
                                                              For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/s
                                                              howevent.asp         
 
         EVServ01  07/03/2011 12:00:05 AM Enterprise Vault  This mailbox has duplicate entries in the directory and cannot be processed.              
                                                                                                                                                      
                                                              LegacyDN:                                                                                 
                                                              /O=BIGCOMPANY/OU=BAGHDAD/CN=RECIPIENTS/CN=EVJOURNAL                               
                                                              DefaultVaultID:                                                                           
                                                              16B2B914BDF05B141A7696AAAA98C44E31110000SYMEVSERV01                                          
                                                              For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/s
                                                              howevent.asp

Open in new window

EV.JPG
0
Comment
Question by:jjoz
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 5
11 Comments
 
LVL 42

Expert Comment

by:paulsolov
ID: 35063547
Make sure the ou/group that's being used is pointing to to the correct provisioning group.

How are you deploying the EV Client? Group Policy?
0
 
LVL 42

Expert Comment

by:paulsolov
ID: 35063549
What version of Exchange>
0
 
LVL 1

Author Comment

by:jjoz
ID: 35063562
wow, thanks for fast reply Paul,

How are you deploying the EV Client? Group Policy?
using 3rd party application called Managesoft

I'm using Exchange Server 2007 SP1 with CCR
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 42

Expert Comment

by:paulsolov
ID: 35063577
Sounds like EV is not picking up provisiong group or the desktop policy in the provisioning group is not working.  Cehck your Provisioning task log and see which mailbxoes apply to which provisioning group
0
 
LVL 1

Author Comment

by:jjoz
ID: 35063620
'rovisioning task log' --> where to find that ? is it through Windows event viewer?
0
 
LVL 42

Expert Comment

by:paulsolov
ID: 35063817
Run the provisioning task, ensure logging is on, then go to the EV server c:\prog files\enterprise vautl\logs
0
 
LVL 1

Accepted Solution

by:
jjoz earned 0 total points
ID: 35065454
To All,

The problem was enabling outlook anywhere causing the EV to stop working in the client since by default the EV Client on Outlook Anywhere was restricted, problem solved after enabling the policy from the server.

Note: Without the EV Client SP4 hotfix is not possible to spot on this problem because there was no warning message about the EV Client stopped by the EV Policy due to outlook anywhere set in place last month.

Download it from: http://www.symantec.com/business/support/resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/130000/TECH130470/en_US/EV8.0.4_Cumulative_Client_Hotfix_354789.zip 

HTH.
0
 
LVL 42

Assisted Solution

by:paulsolov
paulsolov earned 2000 total points
ID: 35065474
If you enable outlook anywhere by default it uses rpc over http(s).  For this to work out of the box you can install OWA Extensions on your CAS and follow the instructions in the install guide and it will work just fine.  You stated that you didn't change anything so I was looking at the EV side to troubleshoot.

0
 
LVL 1

Author Comment

by:jjoz
ID: 35065767
yes,it wasn't me who did the change before and now the cuplrit has been found out all users rejoiced :-)
0
 
LVL 42

Expert Comment

by:paulsolov
ID: 35065772
If you're going to use OWA or RPC/HTTPS then I would advise installing the owa extensions as it will make your a lot easier
0
 
LVL 1

Author Closing Comment

by:jjoz
ID: 35115480
thanks for the participation Paul.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question