troubleshooting Question

Windows 7 Professional install fails to detect drives

Avatar of rascal
rascalFlag for United States of America asked on
Windows OS
12 Comments2 Solutions359 ViewsLast Modified:
We are trying to install Windows 7 Pro over an XP and are running into all sorts of problems.

The first thing to note is that this is a download from the Microsoft store, not the actual original DVD. We burned the 3 files that we downloaded onto the DVD.

setup1.box
setup2.box
Win7-P-Retail-en-us-x86.exe

When we click on the first option link to fetch any new installation files, it says that there is no action associated with that task in Windows Explorer. So we bypassed checking the net for newer installation files.

Next, when we selected the full install option, it says it couldn't find any drives, and prompted us to provide a path to a mass storage device driver. Of course this can't be right. We have a Dell XPS machine with a 250 Gig hard drive.

Any thoughts on how this can be going so horribly wrong so early on?
ASKER CERTIFIED SOLUTION
Adjroth

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