troubleshooting Question

Windows 7 Professional install fails to detect drives

Avatar of rascal
rascalFlag for United States of America asked on
Windows OS
12 Comments2 Solutions359 ViewsLast Modified:
We are trying to install Windows 7 Pro over an XP and are running into all sorts of problems.

The first thing to note is that this is a download from the Microsoft store, not the actual original DVD. We burned the 3 files that we downloaded onto the DVD.

When we click on the first option link to fetch any new installation files, it says that there is no action associated with that task in Windows Explorer. So we bypassed checking the net for newer installation files.

Next, when we selected the full install option, it says it couldn't find any drives, and prompted us to provide a path to a mass storage device driver. Of course this can't be right. We have a Dell XPS machine with a 250 Gig hard drive.

Any thoughts on how this can be going so horribly wrong so early on?

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 12 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 12 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros